PDF thumbnails in Win10 File Explorer not working. Enable box in settings is checked.

New Here ,
Feb 15, 2021

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Hi, I'm hoping someone can help me with this because I rely on the thumbnails in Explorer pretty heavily. 

 

Thumbnails in explorer were working fine unitl this morning. The weird thing is that a few PDFs still have thumbnails, but most don't. The ones without thumnails just show the white and red PDF logo page. 

 

I rechecked the "Enable PDF Thumbnail previews in windows explorer" and it was still checked. I un-checked and rechecked, then hit "OK". No change. 

 

It then unistalled Adobe Reader DC and reinstalled. Still no luck.

 

I've attached a couple of pictures. One of the thumbnails in explorer, the other of the enable box checked. 

 

Thanks for reading!

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General troubleshooting, Windows

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1 Correct Answer

Adobe Employee , Feb 17, 2021
MeenakshiNegi Adobe Employee , Feb 17, 2021
Hi Paul,   Thank you for your patience and sorry for the trouble caused.   Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html    Let us know if that resolves the issue.   Thanks, Meenakshi

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Adobe Employee ,
Feb 15, 2021

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Hi Paul,

 

Thank you for reporting this to us. 

This is a known issue with the latest version and the our product team is working on the fix.

As soon as we'll get to hear anything from them, will update you.

 

We appreciate your patience. 

 

Thanks,

Akanchha 

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Adobe Employee ,
Feb 17, 2021

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Hi Paul,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know if that resolves the issue.

 

Thanks,

Meenakshi

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New Here ,
Feb 17, 2021

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Hi Meenakshi,

 

Thanks for the reply. I seem to have the issue resolved. I reset the laptop and installed all my software again (but kept my files), which didn't correct the issue. Then I stopped the explorer service, deleted the thumbnails database files and seems to have corrected the issue. All the PDF thumbnails are back and things seem OK as far as I can tell. 

 

Thanks for your help though. Much appriciated.

 

Paul

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