Highlighted

PDF via Acrobat Reader DC and Brother DCP-L2520DW only printed complete black

Community Beginner ,
Dec 26, 2019

Copy link to clipboard

Copied

Hi all,

new notebook and all of a sudden with Acrobat Reader DC all PDF files only printed completely black. Tried already to reboot, newly install, print as picture etc. but nothing worked out. Printing PDF's from mobile phone or pad on printer still totally fine.

 

Thanks

Dennis

Correct answer by dennislorch | Community Beginner

Hi Amal,

 

thanks for your efforts. In the end it worked out in simply completely uninstalling the printer drivers etc and newly install although same version. Sometimes it is easier then thought 🙂

 

Thanks again for your support

 

Greetings Dennis

Topics

Bug, Feature request

Views

252

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

PDF via Acrobat Reader DC and Brother DCP-L2520DW only printed complete black

Community Beginner ,
Dec 26, 2019

Copy link to clipboard

Copied

Hi all,

new notebook and all of a sudden with Acrobat Reader DC all PDF files only printed completely black. Tried already to reboot, newly install, print as picture etc. but nothing worked out. Printing PDF's from mobile phone or pad on printer still totally fine.

 

Thanks

Dennis

Correct answer by dennislorch | Community Beginner

Hi Amal,

 

thanks for your efforts. In the end it worked out in simply completely uninstalling the printer drivers etc and newly install although same version. Sometimes it is easier then thought 🙂

 

Thanks again for your support

 

Greetings Dennis

Topics

Bug, Feature request

Views

253

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 01, 2020

Copy link to clipboard

Copied

Hi Dennislorch

 

We are sorry for the delay in response. As described above the PDF files using Adobe Acrobat Reader DC and Brother DCP printer are getting printed completely black.

 

We need some more information for a better understanding:

 

 

Please try to print the files in greyscale as follows and check if that works for you. Go to Print > Select 'Print in grey scale'

 

Let us know how it goes

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 06, 2020

Copy link to clipboard

Copied

Hi Amal,

 

thanks for helping. Acrobat Reader is latest version and i tried to print from browser as well as from Desktop. No difference, all black what is supposed to be white.

Within the PDF files I can't even choose to click "in greyscale" it is greyed out.

Screenshot.PNG

 

Thanks

Dennis

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 07, 2020

Copy link to clipboard

Copied

Hi Dennis,

 

We are sorry to hear that the issue is still unresolved.

 

Is this a behavior with a particular PDF file or with all the PDFs you try to print?  Please share the sample file with us via private message for testing. Click on the message icon on the top right corner of the screen to start the private message.

 

Also, please try to print any other document like a Word file and check if its getting printed fine.

 

Please check for any updates for the printer drivers and firmware and try updating them.

 

Let us know how it goes

 

Regards

Amal

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jan 07, 2020

Copy link to clipboard

Copied

Hi Amal,

 

thanks for your efforts. In the end it worked out in simply completely uninstalling the printer drivers etc and newly install although same version. Sometimes it is easier then thought 🙂

 

Thanks again for your support

 

Greetings Dennis

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Amal. LATEST
Adobe Employee ,
Jan 08, 2020

Copy link to clipboard

Copied

Hey Dennis, 

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any help required in the future. 

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC