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PDF view problem on Internet Explorer (Windows 8 and 10)

New Here ,
Oct 22, 2019

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Good morning,

 

my client notified me that he cannot open PDF using Adobe Reader DC via Internet Explorer. It works properly f.e. on Mozilla Firefox. I've checked this out on my computer and I've got the same problem. When I'm trying to open PDF in a new tab, I get a gray screen and an Adobe Reader DC prompt like "Adobe Acrobat Reader DC has stopped working". There is a problem when I'm trying open a PDF in a viewer too - the PDF won't load. 

I'm attaching screen captures.

 

Any help would be greatly appreciated.

 

Many thanks,

Milena

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PDF and browsers, View PDF, Windows

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PDF view problem on Internet Explorer (Windows 8 and 10)

New Here ,
Oct 22, 2019

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Good morning,

 

my client notified me that he cannot open PDF using Adobe Reader DC via Internet Explorer. It works properly f.e. on Mozilla Firefox. I've checked this out on my computer and I've got the same problem. When I'm trying to open PDF in a new tab, I get a gray screen and an Adobe Reader DC prompt like "Adobe Acrobat Reader DC has stopped working". There is a problem when I'm trying open a PDF in a viewer too - the PDF won't load. 

I'm attaching screen captures.

 

Any help would be greatly appreciated.

 

Many thanks,

Milena

Topics

PDF and browsers, View PDF, Windows

Views

127

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New Here ,
Oct 22, 2019

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I found a solution here: https://community.adobe.com/t5/Acrobat-Reader/Adobe-Acrobat-Reader-DC-has-stopped-working/m-p/882499...

Installing Adobe Reader and Acrobat Cleaner Tool has solved my the problem.

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Amal. LATEST
Adobe Employee ,
Oct 23, 2019

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Hi Milena.Jazdzyk

 

Thank you for sharing the solution. It will help other users as well getting the same issue. 

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

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