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PDFs won’t print

Community Beginner ,
Oct 30, 2019

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Starting two days ago PDF files will not print. I am using Windows 7, which I will replace in a few days. I've tried rebooting the computer and printer, updated the printer driver, and done all Windows updates. I've uninstalled and reinstalled Adobe Reader. The printer Brother HL2270DW, works for other kinds of documents. Sometimes it will print a PDF once and the next one won't. I've tried printing from email attachments and from saved documents. It doesn't make a difference. Is Windows 7 not supported anymore by Adobe? Anything else I can try? This is the free version of Adobe Reader.

Correct answer by vreuling2 | Community Beginner

I tried Malwarebytes, the free version. It found 13 threats and quarantined them. I was able to print a pdf afterwards! I hope this continues. The whole process took about 15 minutes. 

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PDFs won’t print

Community Beginner ,
Oct 30, 2019

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Starting two days ago PDF files will not print. I am using Windows 7, which I will replace in a few days. I've tried rebooting the computer and printer, updated the printer driver, and done all Windows updates. I've uninstalled and reinstalled Adobe Reader. The printer Brother HL2270DW, works for other kinds of documents. Sometimes it will print a PDF once and the next one won't. I've tried printing from email attachments and from saved documents. It doesn't make a difference. Is Windows 7 not supported anymore by Adobe? Anything else I can try? This is the free version of Adobe Reader.

Correct answer by vreuling2 | Community Beginner

I tried Malwarebytes, the free version. It found 13 threats and quarantined them. I was able to print a pdf afterwards! I hope this continues. The whole process took about 15 minutes. 

TOPICS
Print, Windows

Views

402

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Oct 30, 2019 1
New Here ,
Oct 30, 2019

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I have exactly the same problem.  Has Adobe changed its rules? do I now have to pay just to use it?

 

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Oct 30, 2019 0
New Here ,
Oct 31, 2019

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I'm facing the same issue with printing and couple of my team members as well at Win 7. I've repaired, uninstalled and installed again but no success. It would be so helpfull if anyone can tell us what to do and how to fix that.

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Oct 31, 2019 0
New Here ,
Oct 31, 2019

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Same problem over here. Also using Windows 7. Would like to get a solution. This is extremely annoying.

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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Have you try to look up your Anti-Virus program ?

How about excluding the Adobe Reader process or folder ?

I had tried to exclude adobe reader folder , and also you can enter into the printer's properties

My Anti-Virus program is PC-Cillin 2020 version

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Oct 31, 2019 0
New Here ,
Oct 31, 2019

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That might be a good idea. I'm working with Trend Micro Antivirussoftware. Inkeep you informed. 

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Oct 31, 2019 0
New Here ,
Oct 31, 2019

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I don't think so it's caused by antivirus because print it's working from any other software. It's look like it's caused by last update. 

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Oct 31, 2019 0
New Here ,
Oct 31, 2019

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Update. It's not my antivirud software. Can print from all my other software. Afobe/pdf is thd only one not working. Probably the update. 

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Oct 31, 2019 0
roxas855 LATEST
Community Beginner ,
Oct 31, 2019

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I got the same issue from my clients

 

His computer had installed other anti-vrius software.

 

excluding process in anti-vrius software didn't work

 

I agree with you , there is something wrong with this update.

Especially with Windows 7, some users can not print or enter the printer's properties.

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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I tried Malwarebytes, the free version. It found 13 threats and quarantined them. I was able to print a pdf afterwards! I hope this continues. The whole process took about 15 minutes. 

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Oct 31, 2019 0