Please provide your proxy server username and password

[peterl29754811]

Upgraded to Adobe Acrobat Reader DC 2019 010.20064, open PDF and wait for a few seconds and doesn't need to do anything. Adobe Acrobat Reader would popup a dialog box requesting proxy server username and password. This issue didn't occur with previous version of reader.

[LeoUpdaterX]

Can you please post an image of this dialog?

[peterl29754811]

[peterl29754811]

Leo,

Do you have an update ?

I have changed the following registries to 0 but the problem remain if the user do not have access to the Internet.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bUpdater"=dword:00000000

and

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown\cServices]

"bUpdater"=dword:00000000

If the machine is connected to Internet, then there is no proxy popup prompt but this is not the normal workplace setup.

[embeebee]

any update?????????

[Rajashree Bhattacharya]

Hi Martin,

I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

[markh72237567]

We have the same issue, Can you supply another update please. 

[Pritam_Poojari]

Hi Rajashree

Is there an update on this? We are facing same issue?

Regards

Pritam

[zmelf]

2 years already still no update? :<