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Printing a PDF File opened as attachment from Outlook or IBM Notes randomly fail

New Here ,
Jun 12, 2019

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Hi

We have a random problem there in my company

Using mostly Windows 10 with a few Windows 7

Acrobat DC 2019 0.12 for most users

Printing a PDF File opened as attachment from Outlook or IBM Notes fail and all printers appears disconnected afterthat

Only way to get printers back is to restart Windows spooler of the computer.

Then everything is ok and it's possible to print again the same file.

It only happens with PDF files opened as attachements. Seems a bit random as it does not fail everytime.

This bug does not seems to happen to all users, but rather maybe 30% of company, and everytime for same users.  They dont use same printers

We mostly have Kyocera and Xerox

Any idea there? Already tried to update Acrobat, do some drivers changes on printers

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Printing a PDF File opened as attachment from Outlook or IBM Notes randomly fail

New Here ,
Jun 12, 2019

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Copied

Hi

We have a random problem there in my company

Using mostly Windows 10 with a few Windows 7

Acrobat DC 2019 0.12 for most users

Printing a PDF File opened as attachment from Outlook or IBM Notes fail and all printers appears disconnected afterthat

Only way to get printers back is to restart Windows spooler of the computer.

Then everything is ok and it's possible to print again the same file.

It only happens with PDF files opened as attachements. Seems a bit random as it does not fail everytime.

This bug does not seems to happen to all users, but rather maybe 30% of company, and everytime for same users.  They dont use same printers

We mostly have Kyocera and Xerox

Any idea there? Already tried to update Acrobat, do some drivers changes on printers

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63

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Amal. LATEST
Adobe Employee ,
Aug 08, 2019

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Hi Bastienl,

Apologies for the delay in response and the trouble caused. I hope you would be able to fix it by now.

If the problem still persists, as stated above, printing the file opened as an attachment from outlook or IBM Notes randomly fails, correct?

What is the dot version of the Adobe Acrobat DC? To check the version of the application you may follow  - Identify the product and its version for Acrobat and Reader DC

In the meantime, you may try the following steps:

  • Try to Repair Installation. Go to Help > Repair Installation.

  • Try to download the files locally to your computer and then try to print and check.

  • You may try disabling the Protected Mode and Enhanced Security. Go to Edit  > Preferences > Enhanced Security > Turn Off the Protected mode and uncheck the Enhanced Security and check.

    Note: Switching OFF the Protected mode and Enhanced Security is for testing purpose only, please turn ON the security after testing, irrespective of the result.

  • You may try creating a new user profile with full admin rights and check if the issue is still there.

  • Do you have any security settings and security software in your network and group policy that might be causing the problem?

You may also follow the troubleshooting steps provided in the help article  - Troubleshoot PDF printing in Acrobat and Reader

Let us know if that works for you

Regards,

Amal

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