Probem viewing PDF's with Adobe Acrobat Reader dc

New Here ,
May 04, 2020 May 04, 2020

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When I open PDF's, they open, but then the file frezzes with a circling rainbow. I then have to force quit adobe. I tried re-installing the software and restarting the computer without success. I have a mac desktop with the highest updates possible. This began a few weeks ago.

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Crash or freeze

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Adobe Employee ,
Jun 03, 2020 Jun 03, 2020

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Hi there

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists, would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat DC

 

A new version of Adobe Acrobat/Reader is now available. Please go to Help > Check for Updates and see if that works for you.

 

Regards

Amal

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