Problem opening an adobe document

New Here ,
Jan 20, 2021

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When I try to open an adobe document i am getting the error message:

Error 0x8007016a  The cloud file provider is not running

Could anyone tell me how I rectify this, my cloud seems to running ok as 

I can open other documents.

Thanks

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Edit and convert PDFs, View PDF

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Adobe Employee ,
Jan 20, 2021

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Hi Susan,

 

The file that you have been trying to open, is it saved locally on your computer or on One Drive?

This error appears when your file is not available at its original location or folder. Or you have probably moved its folder to another location. 

First save the file locally and then try to open it. 

 

Thanks,

Akanchha 

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