Highlighted

Problem opening PDF's from multiple sources.

Community Beginner ,
Nov 15, 2017

Copy link to clipboard

Copied

I am using Acrobat Reader DC, 18.009.20044, Windows 10 Home, Office 365.  My primary sources for opening PDF's are Outlook attachment, company server and hyperlink to company server from excel.

When I try to open two PDF's at the same time from excel and either of the other sources, the second PDF will not open.  I have to close the first PDF and open Reader at which time the second PDF will appear.

I have found when opening multiple PDF's directly from the company server and/or an Outlook attachment, I have no issues.  I am able to open as many PDF's as I like.  However, when I open a PDF from a hyperlink in excel, I am not able to open a second PDF from either the company server nor an Outlook attachment.  I get the same result in reverse order, opening a PDF from Outlook or directly from the server and then trying to open one from excel, will not work.

Any suggestions?

Thank you!

Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.

Views

441

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem opening PDF's from multiple sources.

Community Beginner ,
Nov 15, 2017

Copy link to clipboard

Copied

I am using Acrobat Reader DC, 18.009.20044, Windows 10 Home, Office 365.  My primary sources for opening PDF's are Outlook attachment, company server and hyperlink to company server from excel.

When I try to open two PDF's at the same time from excel and either of the other sources, the second PDF will not open.  I have to close the first PDF and open Reader at which time the second PDF will appear.

I have found when opening multiple PDF's directly from the company server and/or an Outlook attachment, I have no issues.  I am able to open as many PDF's as I like.  However, when I open a PDF from a hyperlink in excel, I am not able to open a second PDF from either the company server nor an Outlook attachment.  I get the same result in reverse order, opening a PDF from Outlook or directly from the server and then trying to open one from excel, will not work.

Any suggestions?

Thank you!

Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.

Views

442

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Nov 15, 2017

Copy link to clipboard

Copied

A couple of things, I have turned off Protected Mode.

Here is the System Report from Reader DC:  I noticed the graphics card not being supported and have updated my driver with no improvement.

Account Detail:

   User Rights: Admin

   User Account Control: Limited

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3973160 KB

BIOS Version: LENOVO - 1E0

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Version: 11.00.15063.0 (WinBuild.160101.0800)

    Creation Date: 2017/10/20

    Creation Time: 4:55:13 PM

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Creation Date: 2017/03/18

    Creation Time: 2:58:42 PM

Display Detail:

   Screen Width: 1920

   Screen Height: 1080

   Number of Monitors: 2

   Number of Mouse Buttons: 8

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card:

    Version: 0.0.0.0

    Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 18.9.20044.251705

    Creation Date: 2017/11/04

    Creation Time: 2:57:46 PM

Locale: English (United States)

Monitor:

    Name: AMD Radeon R7 Graphics

    Resolution: 1920 x 1080 x 60

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.15063 

Page File Space: 4194303 KB

Processor: AMD64 Family 21 Model 101 Stepping 1  AuthenticAMD  ~3793  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: DESKTOP-1QAQ56T

Temporary Directory: C:\Users\Robert\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: Robert

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\Windows

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Nov 15, 2017

Copy link to clipboard

Copied

Well, if anyone else is having a similar problem, I finally got mine to work by opening Reader as an administrator.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
slllopes LATEST
New Here ,
Sep 18, 2019

Copy link to clipboard

Copied

Hello! I'm having a similar issue. I can open multiple PDFs saved on my hard drive, but this doesn't work if I try to open from my local network. Oddly I can open multiple PDFs if I browse through Reader to find them, but not if I click on the file on Explorer. I'm about to switch to another PDF reader cause this is making me waste too much time. Running as an administrator hasn't solved the issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC