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Problem with emailing pdf files to single person with new computer

New Here ,
Sep 18, 2019

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Hi 

 

Just wondering if anyone can help. I have a problem with trying to email pdfs to one of my colleagues. He has a new computer.

 

I dont have any problems with emailing pdfs to anyone else but him for some reason.

 

The email attaches fine and shows up in my sent items box as being attached but my colleague responds saying nothing was attached??

 

Any ideas as to what is going on or how to fix?

 

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Problem with emailing pdf files to single person with new computer

New Here ,
Sep 18, 2019

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Hi 

 

Just wondering if anyone can help. I have a problem with trying to email pdfs to one of my colleagues. He has a new computer.

 

I dont have any problems with emailing pdfs to anyone else but him for some reason.

 

The email attaches fine and shows up in my sent items box as being attached but my colleague responds saying nothing was attached??

 

Any ideas as to what is going on or how to fix?

 

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45

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Akki_24 LATEST
Adobe Employee ,
Sep 19, 2019

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Hey there!

 

As shared, "I have a problem with trying to email pdfs to one of my colleagues". Would you mind confirming how exactly you have been sharing the pdfs? Were you emailing it directly or using Adobe Acrobat/Reader's attach to email option for sharing? 

  • For first scenario, if sharing pdfs through email then there's isn't anything that we can do about it. Its something related to either your or your colleague's email account's settings. May be his/her server is blocking the email attachments.

 

  • For the second one, if you can see the attachments in sent items and other people are able to receive emails along with pdf attachments, then again your colleague needs to check the email account setting. Probably an update, or change/reset of web browser would help.

 

Thanks,

Akanchha 

 

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