Problem with Print function after Windows 10 Update 2004

New Here ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

Hello, we`re using the Adobe Reader DC AddOn for Internetexplorer. After Windows 10 Update 2004 (May release) we can`t use the print funtion anymore.

 

Need help to fix the problem. Our software also use the AddOn for displaying PDF documents.

 

TOPICS
General troubleshooting, Print, Windows

Views

88.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Adobe Employee , Feb 17, 2021 Feb 17, 2021
Hi all.  This is to inform that the issue has been fixed as part of Feb 2021 update release.  Please update your application to the latest version: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021.html#dccontinuousfebtwentytwentyone There is also an option update please update that too: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  Enable Protected Mo...

Likes

Translate

Translate
Adobe Employee , May 12, 2021 May 12, 2021
    Hi All, The fix in February release was only Consumer specific; and we'll be shipping the fix for both Classic tracks in the upcoming May Feature release in a few days.  The same will be now working on all tracks available; on Windows 10 OS version 2004/20H2. Regards, Swapnil Srivastava

Likes

Translate

Translate
Community Beginner ,
May 21, 2021 May 21, 2021

Copy link to clipboard

Copied

Agree, we get pushed by our Management for a fix. Your workaround is against our security rules.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Again @swapnilsrivastava, @Tariq Dar: now few days mean TWO WEEKS.

Can you provide more precise feedback? Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

OK, @swapnilsrivastava and @Tariq Dar: evidently few days in Adobe lingo mean at least three weeks.

Still seeking some feedback about more specific deadline, thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

Hi @Marco Gaiarin 

The release was paused for some time. And is now tentatively scheduled for the second week of June. 

Sorry for the trouble and thank you for your patience. 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Well done...it's out now...on 8 june.

The bug is resolved.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

Really happy to hear the issue is resolved now. Appreciate your patience on this. 

~Tariq 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2021 Jun 16, 2021

Copy link to clipboard

Copied

I was having the same issue, but with the print button completly gone in the IE plugin. I just did the update on DC Reader and the print button is still not showing up, and right clicking and selecting print does nothing. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2021 Jun 10, 2021

Copy link to clipboard

Copied

I confirm that. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines