"File can't be sent for comments"

New Here ,
Oct 21, 2020 Oct 21, 2020

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I keep trying to send a PDF with comments I made back to someone via Acrobat Reader. However, every time I try to share the file, I get an error message that says, "File can't be sent for comments." Help ???

TOPICS
Comment markup and annotate, Edit and convert PDFs, General troubleshooting, Share or review PDFs

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi Katies,

 

Hope you are doing well and sorry for the trouble. As described, you are unable to send the document for comment and getting above error message.

 

- Would you mind sharing the workflow/steps you are doing to add the comments and to send the file? Also, please share the screenshot of the error message.

- Is this a behavior with a particular PDF file, Please try with a different PDF file and check? If, its a file specific issue please share the file with us for testing.

- Is the file password protected? If yes, please try to remove the password protection (If you have the permissions) and then try again to send the PDF for comments.

- What is the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.

 

For more information about sharing the PDF for review please look at the help page https://helpx.adobe.com/in/acrobat/using/starting-pdf-review.html

 

Regards

Amal

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