The "Save As" box is coming up completely blank when I try to save a PDF to my desktop. I am on a MAC. It used to show up options to name a file and save to any location - but now it is completely blank
The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to.
It is possible that when Acrobat tries to connect to "The cloud", it runs into problems.
You may want to try to turn this feature off to see if that brings your "Save As" dialog back-
Let us know if this doesn't help you.
Sorry tried this method did not work for me still get a Blank Screen when trying to save a PDF file
This should surely help you, have you restarted Acrobat? After making changes to the Acrobat's preferences settings please close and reopen the application and try.
I did what was suggested before I posted still a blank page.
Had no trouble ever until this different system which I try but
unsuccessfully get nowhere.
Carol, you are right; no trouble till the latest browser. Apple has hidden the 'Save as' function for pdf documents without indicating where to find it. Frustrated I went to the nearest iStore and the answer is: PRESS alt on the keyboard and the 'Save As' function appears. Simple as that; no need to change or remove anything from icloud etc.
Dr. K. in Johannesburg, SA
If I close the application I will lose the work I did. Very frustrating. Will have to print the document and then scan it and save it, assuming that closing the application then works!
I'm not happy. The suggestion for alt save as is for Mac--I have Dell PC
use Shift+S shortcut keys to use Save As option in Acrobat when it is used on MS Windows.
You may also try if F12 works in Acrobat, it works for MS Office applications.
Yes, this worked for me on my Windows 10 PC as well for both Save and Save As on Adobe Reader DC from within Outlook 2016. Hope this helps.
As soon as I try and open Reader, I get the blank dialog box, so I cannot change the Preferences. At the moment Reader is completely blocked for me, I can open no document or use it in any way.
If this results in a different technical issue that happening with your machine You should post your question again but outside of this thread.
Share your operating system, Adobe Acrobat version, and a screenshot of what you get.
In the meanwhile, see if by disabling the Adobe Creative Cloud desktop app resolves the blank dialogue box issue.
Alternatively, you can boot your computer in safe mode and check if you're able to open Acrobat with your computer in safe mode.
If Adobe Acrobat opens fine in safe mode you should look into disabling conflictive startup programs, services, or consider removing suspicious extensions or plugins; check also if any securitiy settings changed during a recent update to your system.
Just checking if the guidance that I shared from Apple supoort helped you resolve the issue
Yes, it totally did and helped solve an additional problem with pictures
looking stretch on emails I was composing. So thank you again.
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Great! I'm glad it helped.
You're welcome. Kudos to Akki_24 though.
Akanchha- still spot June 2020!...very well written and helpful PIC.
Why is this even turned on by default? Suggest a notification to user when configuring the setup
Very many thanks indeed. This has been a nusance for at least a couple of weeks now; having to save by printing using Microsoft pdf creator. This obviously doesn't work with 'active' pdf files.
Solution so clearly laid out and worked perfectly.
This has not worked for me - I still cannot save pdfs because the save and save as dialougue boxes are empty. Both of those boxes are checked in my preferences.