"Save As" box is blank

New Here ,
Jun 08, 2017

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The "Save As" box is coming up completely blank when I try to save a PDF to my desktop.  I am on a MAC.  It used to show up options to name a file and save to any location - but now it is completely blank

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General troubleshooting, Mac

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1 Correct Answer

Adobe Employee , Jun 08, 2017
AkanchhaS Adobe Employee , Jun 08, 2017
Hi Yvonnec79586663, The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to.It is possible that when Acrobat tries to connect to "The cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your "Save As" dialog back- Open up Acrobat's preferences, Edit>PreferencesThen go to the "General" category and desele...

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Adobe Employee ,
Jun 08, 2017

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Hi Yvonnec79586663,

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to.

It is possible that when Acrobat tries to connect to "The cloud", it runs into problems.

You may want to try to turn this feature off to see if that brings your "Save As" dialog back-

  • Open up Acrobat's preferences, Edit>Preferences
  • Then go to the "General" category and deselect "Show online storage when saving files"

Let us know if this doesn't help you.

Regards,

Akanchha

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New Here ,
Nov 08, 2017

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This worked perfectly, thanks!!

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New Here ,
Oct 08, 2020

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Worked for me.  Thanks

 

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New Here ,
Apr 27, 2018

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Sorry tried this method did not work for me still get a Blank Screen when trying to save a PDF file

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Adobe Employee ,
Apr 27, 2018

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Hi Carolm,

This should surely help you, have you restarted Acrobat? After making changes to the Acrobat's preferences settings please close and reopen the application and try.

-Akanchha  

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New Here ,
Apr 27, 2018

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I did what was suggested before I posted still a blank page.

Had no trouble ever until this different system which I try but

unsuccessfully get nowhere.

Carol

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New Here ,
May 11, 2018

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Carol, you are right; no trouble till the latest browser.  Apple has hidden the 'Save as' function for pdf documents without indicating where to find it.  Frustrated I went to the nearest iStore and the answer is: PRESS alt  on the keyboard and the 'Save As' function appears.  Simple as that; no need to change or remove anything from icloud etc.

Dr. K. in Johannesburg, SA

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New Here ,
Dec 13, 2019

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If I close the application I will lose the work I did.  Very frustrating.  Will have to print the document and then scan it and save it, assuming that closing the application then works!  

I'm not happy.  The suggestion for alt save as is for Mac--I have Dell PC

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Adobe Community Professional ,
Dec 13, 2019

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use Shift+S shortcut keys to use Save As option in Acrobat when it is used on MS Windows.

 

 

You may also try if F12 works in Acrobat, it works for MS Office applications.

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New Here ,
Oct 24, 2019

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Yes, this worked for me on my Windows 10 PC as well for both Save and Save As on Adobe Reader DC from within Outlook 2016.  Hope this helps.

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New Here ,
Dec 22, 2019

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As soon as I try and open Reader, I get the blank dialog box, so I cannot change the Preferences. At the moment Reader is completely blocked for me, I can open no document or use it in any way.

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Adobe Community Professional ,
Dec 22, 2019

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Hi,

 

If this results in a different technical issue that happening with your machine You should post your question again but outside of this thread.

 

Share your operating system, Adobe Acrobat version, and a screenshot of what you get.

 

In the meanwhile, see if by disabling the Adobe Creative Cloud desktop app  resolves the blank dialogue box issue.

 

Alternatively, you can boot your computer in safe mode and check if you're able to open Acrobat with your computer in safe mode.

 

If Adobe Acrobat opens fine in safe mode you should look into disabling conflictive startup programs, services, or consider removing  suspicious extensions or plugins; check also if any securitiy  settings changed during a recent update to your system.

 

 

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Adobe Community Professional ,
Dec 28, 2019

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Hi,

 

Just checking if the guidance that I shared from Apple supoort helped you resolve the issue

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New Here ,
Dec 29, 2019

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Yes, it totally did and helped solve an additional problem with pictures
looking stretch on emails I was composing. So thank you again.
--
[Personal Information Removed By Moderator ]

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Adobe Community Professional ,
Dec 29, 2019

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Great! I'm glad it helped.

 

You're welcome.

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New Here ,
May 31, 2020

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worked. thanks

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Adobe Community Professional ,
May 31, 2020

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You're welcome.  Kudos to Akki_24 though.

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New Here ,
Jun 04, 2020

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Akanchha- still spot June 2020!...very well written and helpful PIC.

THanks!

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New Here ,
Jun 11, 2020

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Why is this even turned on by default? Suggest a notification to user when configuring the setup

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New Here ,
Jul 27, 2020

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Very many thanks indeed.  This has been a nusance for at least a couple of weeks now; having to save by printing using Microsoft pdf creator.  This obviously doesn't work with 'active' pdf files.  

 

Solution so clearly laid out and worked perfectly.  

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New Here ,
Jan 11, 2021

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Hi Akanchha, 

This has not worked for me - I still cannot save pdfs because the save and save as dialougue boxes are empty. Both of those boxes are checked in my preferences. 

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