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"Save As" problem

New Here ,
Oct 17, 2019

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Adobe “Acrobat Reader DC” "Save As" function won't pull up the “file explorer” window when the “choose another folder" button is clicked, it just goes nowhere and returns to the file?  I end up saving in one of the "Recent" locations and then going to file explorer and moving it from that location to where it should be.  What's wrong?  I have re-installed Reader several times and changed several Preference setting back and forth to no avail.

Hi,

 

Please try navigating to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" >OK>Reboot Reader and now try the same workflow.

 

Let me know if it works.

 

Regards,

Sandeep

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"Save As" problem

New Here ,
Oct 17, 2019

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Adobe “Acrobat Reader DC” "Save As" function won't pull up the “file explorer” window when the “choose another folder" button is clicked, it just goes nowhere and returns to the file?  I end up saving in one of the "Recent" locations and then going to file explorer and moving it from that location to where it should be.  What's wrong?  I have re-installed Reader several times and changed several Preference setting back and forth to no avail.

Hi,

 

Please try navigating to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" >OK>Reboot Reader and now try the same workflow.

 

Let me know if it works.

 

Regards,

Sandeep

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Adobe Employee ,
Oct 17, 2019

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Hi,

Thanks for reaching out to us. Can you please provide the following details : 

 

1. Version of your Reader. Go to Help > About Adobe Acrobat Reader DC.

2. Version of your OS.

3. Do you see the platform dialog being launched once you click on "Choose a Different Folder..." ? If yes, can you share a snapshot.

 

Regards,
Sandeep

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New Here ,
Oct 18, 2019

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Windows - Version: 10.0.18362 Build 18362

Adobe Reader DC - Version: 19.21.20047.354104

Once I click on "Choose a Different Folder" it simply takes me back to the document with no dialog at all. 

 

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Adobe Employee ,
Oct 22, 2019

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Hi,

 

Please try navigating to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" >OK>Reboot Reader and now try the same workflow.

 

Let me know if it works.

 

Regards,

Sandeep

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bilbo48 LATEST
New Here ,
Oct 25, 2019

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Thank you, Sangrover, for your help that did the trick!  Take care and God bless! 

 

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