Re: Adobe Acrobat Reader DC Crashing

Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Hi there,

Sorry to hear about the frustrating experience and thanks for reporting the issue with latest patch. You have mentioned about experiencing the crash issue on both the computers. I believe its a specific PDF file that you have been accessing on both the system via Document Cloud storage?

It could be a file specific issue, so you may test it with a different pdf and see if it crashes again.

We would like to check the file at our end. Please do share it via email shared in the private message with you.

We would be looking forward for an update from your.

Thanks,

Akanchha

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Community Beginner ,
Mar 03, 2019 Mar 03, 2019

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After I submitted the original question, I tried to use Fill & Sign using a Macbook Air.  It worked.  In the several days since then, I have edited to file repeatedly and the problem has not recurred even using Windows 10 machines.

I did not try either the tips or the cleaner tool since I could not replicate the problem.

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Adobe Employee ,
Mar 07, 2019 Mar 07, 2019

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Thanks for taking out time and updating the discussion. Glad to hear its working fine now.

Let us know if there is any further assistance is required.

Thanks,

Akanchha

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New Here ,
Mar 28, 2020 Mar 28, 2020

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I'm using Adobe Acrobat Reader on a MacBook Pro utilizing mac OS Sierra V. 10.12.6 and it keeps crashing on me. 

I can see the text that I want to access, and then it simply crashes again and again.  I've confirmed that my internet connection is up and running.

 

It just provides a dialogue box that says, "Sorry, something went wrong".  Not very helpful and not proving itself to be worth the $15/month. Would appreciate any helpful guidance.  

 

 

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New Here ,
Jun 01, 2020 Jun 01, 2020

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None of these troubleshooting links work~!

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New Here ,
Jun 01, 2020 Jun 01, 2020

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Hello Akanchha,

Again, THESE LINKS DO NOT WORK!!

Please update for us!

Thank you,

Lynn

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