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read untagged document dialog box now shows up for every pdf opened..?

Community Beginner ,
May 20, 2008

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Hey,

This only started happening within the last three or four months. Whenever I open a .pdf file in reader, the .pdf will open but also a dialog box titled "Reading untagged document" will pop open also saying that the document is untagged and needs to be prepared for reading. It has something to do with 'assitive technology'. How do I get rid of this box. I don't want it to pop up any more. I'm very sick of it.

Thanks.
okay. A bit of work with Google provided the answer. (Just for the record, I could *not* find an answer to this through any of Adobe's resources directly. Even calling tech support. Calling tech support just got a heavily accented guy telling me to use the forums and an Adobe support person would answer my question here. I thought this was a user to user forum. Ah, well.)

Here's the answer:
go to Edit>Preferences>Reading> and focus on the 'Screen Reader Options' section. In the 'Page vs Document' dropdown box choose 'Only read the currently visible pages', and UNcheck 'Confirm before tagging documents'.

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read untagged document dialog box now shows up for every pdf opened..?

Community Beginner ,
May 20, 2008

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Hey,

This only started happening within the last three or four months. Whenever I open a .pdf file in reader, the .pdf will open but also a dialog box titled "Reading untagged document" will pop open also saying that the document is untagged and needs to be prepared for reading. It has something to do with 'assitive technology'. How do I get rid of this box. I don't want it to pop up any more. I'm very sick of it.

Thanks.
okay. A bit of work with Google provided the answer. (Just for the record, I could *not* find an answer to this through any of Adobe's resources directly. Even calling tech support. Calling tech support just got a heavily accented guy telling me to use the forums and an Adobe support person would answer my question here. I thought this was a user to user forum. Ah, well.)

Here's the answer:
go to Edit>Preferences>Reading> and focus on the 'Screen Reader Options' section. In the 'Page vs Document' dropdown box choose 'Only read the currently visible pages', and UNcheck 'Confirm before tagging documents'.

Topics

General troubleshooting, Windows

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82.7K

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Community Beginner ,
May 21, 2008

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okay. A bit of work with Google provided the answer. (Just for the record, I could *not* find an answer to this through any of Adobe's resources directly. Even calling tech support. Calling tech support just got a heavily accented guy telling me to use the forums and an Adobe support person would answer my question here. I thought this was a user to user forum. Ah, well.)

Here's the answer:
go to Edit>Preferences>Reading> and focus on the 'Screen Reader Options' section. In the 'Page vs Document' dropdown box choose 'Only read the currently visible pages', and UNcheck 'Confirm before tagging documents'.

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New Here ,
Sep 20, 2012

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I am having the same problem but also having a problem printing as well.  I can 't print anything from Reader.  I tried to go to preferences just as you told someone else and I can't even get anything to come up when I go to preferences.  All I get is a blank screen.  Could you help me?

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Explorer ,
Apr 08, 2015

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Thanks. Does anyone know where this setting is located in the Registry? I looked in the Customization Wizard and do not see an option for setting the default for Reading. I had it already unchecked on my installation, yet the user with the issue had it checked. We both used the same script with the transform from Customization Wizard for the install. Weird.

(Win 7 SP1 32-bit, Adobe Reader 11.0.10)

Thanks,

E Powell

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Most Valuable Participant ,
May 21, 2008

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Thanks for posting the fix Jenn. I'm sure it'll help someone else at some point.

>telling me to use the forums and an Adobe support person would answer my question here

Aaah. The joys of uninformed overseas tech support.

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New Here ,
Feb 18, 2010

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Same issue here.  I thought Acrobat was broken and tried to repair and then re-installed.  Thanks for the steps, I had to do a few more steps after setting the preferences, but now it is "working" as I expect (I don't get the dialog for every PDF). 

Why is this happening in the first place using "default" settings?

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Explorer ,
Mar 17, 2011

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I also had this problem, and was frustrated that I could not easily find a solution to it on Adobe's website.  Thanks for posting the fix!

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Community Beginner ,
Aug 27, 2011

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I was surprised to see this original post from 2008.

This problem suddenly showed up again on my MacBook Pro yesterday,

~and~ the version of Java that I use for Matlab stopped working

at the same time.

The other symptoms I have are that the system menu now has duplicate

entries for "restart", "shut down", and "log off".  Also, the default buttons

are now no longer blue, they are outlined in black.

I have got to wonder if some update installed incompatible binaries...

Maybe auto-update isn't a good thing?

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Community Beginner ,
Aug 27, 2011

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<duplicate post deleted by the author, who hit "post" 3 times before seeing anything happen, and then there were 3 of them...>

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Community Beginner ,
Aug 27, 2011

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<duplicate post deleted by the author>

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Community Beginner ,
Aug 29, 2011

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Just to close the loop on this:

I figured out that on a Mac, if you accidentally hit <command><F5>, it can turn on the assisted reader,

which causes some programs (such as Adobe PDF Reader) to try to read all text to you.

It also changes the appearance of your system menu, and other attributes...

Best,

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New Here ,
Aug 29, 2011

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Great, I am happy you found the resolution.

Thanks,

Josh

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New Here ,
Nov 01, 2011

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Incredible that Adobe hasn't fixed this yet. In my own experience, selecting 'Only read the currently visible pages', and unchecking 'Confirm before tagging documents' does get rid of the dialog box, but replaces that problem with a far worse one - long delays and pauses while the software tries to "read" each page you look at. The delay is simply unworkable for anyone trying to scroll through pages of a PDF quickly.

The root cause is apparently the detection of "accessibility" options in your OS (i.e., things like read-out-loud). One solution is to manually remove the accessibility and readoutloud.api files from the plugins directory. I tried this, and it appeared to work.

The fact that there is no way to fix this through setting an option in the software is just mystifying. I tried explaining this to Adobe tech support to no avail - I kept getting the first fix above, which is no fix at all in my book.

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