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Reader 2020.012.20041 crash when opening signed files

New Here ,
Aug 15, 2020

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Reader is crashing since I put up the new release.  I have a crashdump that I can send  to support

The file works fine on foxitsoftware reader.  Is there a fix or circumvention?

 

 

Faulting application name: AcroRd32.exe, version: 20.12.20041.1044, time stamp: 0x5f23643d
Faulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0x587bd36d
Exception code: 0xc0000005
Fault offset: 0x0004cf10
Faulting process id: 0x2830
Faulting application start time: 0x01d6723b9278833a
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 08d9d04c-8c9a-4126-a513-bd42a3819a1e
Faulting package full name:
Faulting package-relative application ID:

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Crash or freeze, Security digital signatures and esignatures, View PDF

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Reader 2020.012.20041 crash when opening signed files

New Here ,
Aug 15, 2020

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Reader is crashing since I put up the new release.  I have a crashdump that I can send  to support

The file works fine on foxitsoftware reader.  Is there a fix or circumvention?

 

 

Faulting application name: AcroRd32.exe, version: 20.12.20041.1044, time stamp: 0x5f23643d
Faulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0x587bd36d
Exception code: 0xc0000005
Fault offset: 0x0004cf10
Faulting process id: 0x2830
Faulting application start time: 0x01d6723b9278833a
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 08d9d04c-8c9a-4126-a513-bd42a3819a1e
Faulting package full name:
Faulting package-relative application ID:

Topics

Crash or freeze, Security digital signatures and esignatures, View PDF

Views

153

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 17, 2020

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Hi,

Apologies for inconvienece. Can you please share the crash dump to help us investigate this issue.

To share the crashdump file please refer to the steps mentioned here How to share a file using Adobe Document Cloud

 

Regards,

Rohit

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Adobe Employee ,
Aug 19, 2020

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Hi there,


We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

 

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....

 

Let us know if that resolves the issue.

 

Thanks,
Meenakshi

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