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Reader is crashing since I put up the new release. I have a crashdump that I can send to support
The file works fine on foxitsoftware reader. Is there a fix or circumvention?
Faulting application name: AcroRd32.exe, version: 20.12.20041.1044, time stamp: 0x5f23643dFaulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0x587bd36dException code: 0xc0000005Fault offset: 0x0004cf10Faulting process id: 0x2830Faulting application start time: 0x01d6723b9278833aFaulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\WINDOWS\System32\ucrtbase.dllReport Id: 08d9d04c-8c9a-4126-a513-bd42a3819a1eFaulting package full name:Faulting package-relative application ID:
Apologies for inconvienece. Can you please share the crash dump to help us investigate this issue.
To share the crashdump file please refer to the steps mentioned here How to share a file using Adobe Document Cloud
We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.Please update the application to the latest version by going to the Help menu > Check for updates in the application.
For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....
Let us know if that resolves the issue.