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As soon as I launch a PDF document with Reader open, it crashes. Any idea on fixes?
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What crash messages please? What version of Reader (not "latest")?
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If you installed Catalina then restored your application from a backup, you'll need to delete Reader and then install the current version. There are enough differences in Catalina that the previous install won't work.
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Hi Herbie
We are sorry for the delay in response. I hope you would be able to fix it by now. If the issue still persists please try the following steps and see if that helps
Let us know how it goes
Regards
Amal
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Acrobat reader does not work anymore. I have reinstalled but it does not work. It closes down leaving this report to apple.
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I have the same issue since a week ago. when I open a .pdf file it stays open and the quit after 10 seconds. I run El capitan 10.11.6 . I have reinstalled Acrobat readera a few times but in vain. Any suggestions? Maybe I use wrong version. Or is this a superbug. And in that case . Is it reported?
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Hi there
We are sorry for the delay in response. I hope you would be able to fix it by now. If the issue still persists please try the following steps and see if that helps
Let us know how it goes
Regards
Amal
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Hello,
I did what you asked in the message above, but it is still crashing.
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Hi there
We are sorry to hear that. Are you on Mac or Windows machine?
Please try to create a new test user pfrofile with full admin rights on Windows or enable the root account in Mac and try using the application there and check.
If it still doesn't work, please collect the crash logs as described in the help page https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them with us for investigation.
Regards
Amal