Hello,
I'm trying to use the Adobe Customization Tool to build a transforms file to deploy Reader to Windows Server 2016 Std for remote desktop server session hosts. Whenever I deploy the basic application using the transform file, it installs okay, but when the local administrator runs the application, it crashes (application event log below).
Now if I download the generic Adobe Reader application as a regular home user would, and install that on the server, it works fine.
Would anyone have any tips on what I may be missing when creating my deployment package for Windows Server? I'm not doing anything fancy, just removing the desktop icon, accepting defaults. I downloaded the recomended EXE installer file, extracted the contents, and loaded the MSI into the customization tool to build a new transform file. To install, I used the recommended MSI installer command with the transform switch pointing to my custom MST file (msiexec /i "AcroRead.msi" /q TRANSFORMS="GT-AcroRead.mst"). Again, the install seems to run fine, no errors logged that I can see.
Log Name: Application
Source: Application Error
Date: 4/27/2020 11:26:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WAR-RDSH01.gtcorp.com
Description:
Faulting application name: AcroRd32.exe, version: 15.7.20033.2203, time stamp: 0x5507d7da
Faulting module name: AcroRd32.dll, version: 15.7.20033.2203, time stamp: 0x5507d7bf
Exception code: 0xc0000005
Fault offset: 0x00a085ad
Faulting process id: 0x1a24
Faulting application start time: 0x01d61cda75174f54
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: c505731b-c4f8-4f8e-996d-73ed8d8aea05
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T21:26:09.026566500Z" />
<EventRecordID>5388</EventRecordID>
<Channel>Application</Channel>
<Computer>WAR-RDSH01.gtcorp.com</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>15.7.20033.2203</Data>
<Data>5507d7da</Data>
<Data>AcroRd32.dll</Data>
<Data>15.7.20033.2203</Data>
<Data>5507d7bf</Data>
<Data>c0000005</Data>
<Data>00a085ad</Data>
<Data>1a24</Data>
<Data>01d61cda75174f54</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll</Data>
<Data>c505731b-c4f8-4f8e-996d-73ed8d8aea05</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Any tips? I have created a dump file from the task manager in case it helps - i can send it to someone if it may help. Thank you.
1
Reply
AdChoices