Reader DC crashes when opening a pdf in form type

[vane42]

Reader DC crashes when opening a pdf in form type.

Please see the image below.

[gauravs43202023 · Accepted solution]

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

Thanks,

Gaurav

[vane42]

Hi,

The dump file is here.

[gauravs43202023]

Hello, 

Thanks for sharing the process dumps.

But to analyze it deeper, can you please share the crash logs as per the process mentioned in below WIKI ?

It will be really helpful.

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Check the steps under the head "Collecting logs when Acrobat/Reader DC crashes in Windows".

Thanks,

Gaurav

[vane42]

Hi,

Please click here to get the logs, but I'm not sure if they are what you need.

[gauravs43202023]

No these are the same process dumps you have shared earlier.

Actually you need to share the crash logs as per the steps mentioned under this heading "Collecting logs when Acrobat/Reader DC crashes in Windows" in below link :-

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

[vane42]

Sorry, I linked the wrong url previously. Please check this out.

[gauravs43202023]

Thanks for sharing.

This is what we are looking for.

Will forward the dumps to engineering team for further investigation.

Thanks,

Gaurav

[vane42]

Any updates? Thanks.