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Reader DC crashes when opening a pdf in form type

New Here ,
Mar 19, 2020

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Reader DC crashes when opening a pdf in form type.

Please see the image below.

2020-03-20_093203.png

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

 

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

 

Thanks,

Gaurav

Topics

Crash or freeze, PDF forms, View PDF, Windows

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Reader DC crashes when opening a pdf in form type

New Here ,
Mar 19, 2020

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Reader DC crashes when opening a pdf in form type.

Please see the image below.

2020-03-20_093203.png

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

 

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

 

Thanks,

Gaurav

Topics

Crash or freeze, PDF forms, View PDF, Windows

Views

365

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 19, 2020

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Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

 

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

 

Thanks,

Gaurav

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New Here ,
Mar 20, 2020

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Hi,

 

The dump file is here.

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Adobe Employee ,
Mar 20, 2020

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Hello, 

 

Thanks for sharing the process dumps.

But to analyze it deeper, can you please share the crash logs as per the process mentioned in below WIKI ?

It will be really helpful.

 

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Check the steps under the head "Collecting logs when Acrobat/Reader DC crashes in Windows".

 

Thanks,

Gaurav

 

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New Here ,
Mar 21, 2020

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Hi,

 

Please click here to get the logs, but I'm not sure if they are what you need.

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Adobe Employee ,
Mar 21, 2020

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No these are the same process dumps you have shared earlier.

Actually you need to share the crash logs as per the steps mentioned under this heading "Collecting logs when Acrobat/Reader DC crashes in Windows" in below link :-

 

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

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New Here ,
Mar 21, 2020

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Sorry, I linked the wrong url previously. Please check this out.

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Adobe Employee ,
Mar 21, 2020

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Thanks for sharing.

This is what we are looking for.

 

Will forward the dumps to engineering team for further investigation.

 

Thanks,

Gaurav

 

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vane42 LATEST
New Here ,
Apr 05, 2020

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Any updates? Thanks.

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