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Reader DC Language Pack msi errors to say Reader XI is required

New Here ,
Jan 28, 2020

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Having downloaded the Font Pack from here:

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=5877&fileID=5913

(implying it's for Reader DC)

 

I have run the msi and get the error:

readerxi.PNG

 

It appears that a previous attempt to install an XI language pack on the machine prevents the DC pack from installing. I'm looking for a solution to this that can be done silently through SCCM as scrubbing all Adobe products from the machine first is not a feasible option.

 

Thanks

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Download and install, General troubleshooting

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Reader DC Language Pack msi errors to say Reader XI is required

New Here ,
Jan 28, 2020

Copy link to clipboard

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Having downloaded the Font Pack from here:

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=5877&fileID=5913

(implying it's for Reader DC)

 

I have run the msi and get the error:

readerxi.PNG

 

It appears that a previous attempt to install an XI language pack on the machine prevents the DC pack from installing. I'm looking for a solution to this that can be done silently through SCCM as scrubbing all Adobe products from the machine first is not a feasible option.

 

Thanks

Topics

Download and install, General troubleshooting

Views

120

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 28, 2020

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That's certainly a confusing message. I wonder if repackaging means that it can't find the base product. What version number is shown for Acrobat Reader (e.g. 2019.213.34344)?

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rfguob LATEST
New Here ,
Jan 28, 2020

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The Reader ver is: 19.021.20047.26424

The msi, I ran just regularly to see how it reacted - Reader has been installed via a package though. I think because I tried another package that was the XI language pack first (to replicate a user's issue) that somehow the DC pack detected some scrap of that XI one and decided it was incompatible.

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