Reader DC "send file as e-mail attachment" button not working: Outlook 2016

[Guest]

I have four or more affected systems with managed users and domain admins all reporting the same issue.  All systems running current software.  Reader DC "send file as e-mail attachment" does not open a new outlook e-mail window and as a result does not attach file.

I've already tried all available preference settings, how to fixes found.  Reader is configured correctly.

[Russ_OD]

Please send me the work around for this issue!

Office 365 - 2016 - 32 bit

Windows 7 Enterprise - 64 bit

Current Adobe Reader DC

[AshuMittal · Accepted solution]

Hi,

Sorry about the issues with “Attach to email” functionality in latest update of Acrobat. Our team has identified the root cause and is working proactively towards a fix soon.

Meanwhile, as a temporary workaround, there is a registry setting that can restore the functionality at your end. If there are critical workflows blocked at your end, you may follow the steps given below to apply the same:

1. Download the RegKey file applicable to your configuration – 64 bit or 32 bit from the link here: https://files.acrobat.com/a/preview/58979b17-5cd9-4aec-9727-cb995a1366ea
2. Rename the .TXT file to .REG
3. Double-click the .REG file and apply the registry settings

Please note that we will be rolling out a patch fixing this issue in the coming days and will notify you of the same.

Please let us know in case of any questions.

Thanks,

-ashu

[annamoram]

This fixed the issue my client was having! A million thanks!

[davidberry3255]

ashumittal's regkey solution worked for me! thank you!!!!

[helmutj2024682]

sorry - but doesn't work for me

and yes, i did a restart of the system

Windows 10 (1607, 14393.321) 64-Bit - no updates available

Acrobat Reader DC - GERMAN (15.020.20039) - no updates abailable

MS Outlook 2016 MSO from Office 365 (16.0.7030.1021) 64-Bit

[AshuMittal]

Hi helmutj2024682​,

Unfortunately, the registry workaround would not address the issue in case of 64-bit Outlook. We are working on fixing that configuration and will keep you posted.

Thanks,

-ashu

[mattm13366685]

Did you find a solution for this issue? We are on Office 2016 64Bit as well. The reg key and update didn't resolve the issue.Thanks

[leonid6342640]

Win 7 32bit & Outlook 2016 This fixed the issue my client was having. Thank you!

[jhansen@insidefb.com]

This "workaround" does not work!  All it does is stop the error from popping up on Windows 7 computers.  Check your Event Viewer!

[justins47096823]

Is the patch fix near for this? My users use the 64-bit version of Office and the work around doesn't help.

[AshuMittal]

Hi justins47048316

Yes, we are working on the official patch that fixes the 64-bit issue as well and it will be released soon.

Please stay tuned.

Thanks,

-ashu

[denisel20231113]

Is there a timeframe that the patch will be released?

[AshuMittal]

Hi,

The exact timelines cannot be shared yet but we'll let you know as soon as it is publically available.

Thanks for your patience.

-ashu

[bradley_j94]

Hi There,

So just to clarify this should now be included in Version 15.020.20042 ?

Thanks,

[AshuMittal]

Yes, that's correct.

Thanks,

-ashu

[timo_s_ah]

We have the same problem with Adobe Reader XI and O365 2016 version. I removed reader and reinstalled it from Adobe portal. Then checked the updates Help > Check for updates (it's Acrobat Reader XI version 10.1.18 now), but still not working. 32BitMAPIBroker.exe error still appears. Are there some advices (is the bugfix to version DC only)?

[AshuMittal]

Hi @timo_s_ah

The fix will be included in the next official patch for 11x.

Meanwhile, you can use the registry workaround to unblock workflows. Here are the steps for 11x:

1. Download the RegKey file applicable to your configuration – 64 bit or 32 bit from the link here: Shared Files - Acrobat.com
2. Rename the .TXT file to .REG
3. Double-click the .REG file and apply the registry settings

Let me know how how it goes.

Thanks,

-ashu

[mattm13366685]

I am having the issue with Adobe Standard and Office 2016 64bit. Adobe is fully updated to 11.0.18. I have tried editing the registry keys for Acrobat 11.0, no luck. Can you please assist ASAP? Thanks

[renatap98557935]

I have a MAC. Is there a workaround for the inability to send the PDF via email?

I'm a realtor and this is so painful.

Thanks,

Renata

[francescogITALY]

Ciao Renata, sul Mac usi Outlook 2016 o mail, sul mio Mac io uso Mail per la posta e non ho problemi né con DC né con Acrobat XI.

Il problema del quale parlo sopra l'ho su un pc windows 8.1 + outlook 2016 + DC.

[renatap98557935]

I'm using Outlook from Office 365.  I'd done all the microsoft and apple updates. it just isn't working:(.

thanks for responding.

[joeg94810264]

I need the workaround, as well.   Can you add the workaround to the case so that others may easily find it without needing to ask for it?  Thank you!

-Joe Gilland

[AshuMittal]

Hi Joe,

I posted it already. Please refer to my post above.

Thanks,

-ashu

[neualex]

We are using Adobe Reader XI v11, so I just changed the registry path from "DC" to "11.0" and it works.

From [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureState]

To [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\11.0\FeatureState]

[jenniferh35437172]

Please notify me when the fix is available. We too have several users that are unable to use this function. I have been able to have them do work arounds to get their documents attached, such as drag/drop the document into an open email message