Reader DC "send file as e-mail attachment" button not working: Outlook 2016

[Guest]

I have four or more affected systems with managed users and domain admins all reporting the same issue.  All systems running current software.  Reader DC "send file as e-mail attachment" does not open a new outlook e-mail window and as a result does not attach file.

I've already tried all available preference settings, how to fixes found.  Reader is configured correctly.

[AshuMittal]

Hi jenniferh35437172​,

Please use the temporary fix shared in my forum post here: Re: Reader DC "send file as e-mail attachment" button not working: Outlook 2016

We will confirm once the fix is available publically.

Thanks,

-ashu

[Nascar2496]

I am experiencing the same issues.  Reader DC or Acrobat Standard DC will not "send to email" with Outlook 2016.  I have Windows 7, 8.1 and 10 systems that do not work.  

Please keep us posted on a patch

Thanks!

@ashumittal

[Guest]

We are experiencing the same problem as well in our organisation. We have 600 people who are experiencing the samme issue for some time now. The workaround mentioned in the original post does NOT work.

[Guest]

This is a very urgent issue now. Since the register entry does not work, please fix the problem asap!

Thank you.

(Windows 7 with Office 2016)

[AshuMittal]

Hi,

We have released an update today that fixes the "Attach to email" issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, November 03, 2016

Please let us know how it goes.

Thanks,

-ashu

[jhansen@insidefb.com]

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!  Acrobat Pro and Reader both work now!  Thank you!

[Nascar2496]

This patch has fixed the issue for Reader DC! 

Thank you for your help and support.

[AshuMittal]

Great, thanks for the confirmation!

-ashu

[jenniferh35437172]

The fix has corrected the issue. Thanks!!

[jon27]

Hi,

Can you send me the workaround for this if there hasn't been a fix to the software?  Thanks!

Jon

[francescogITALY]

Same problem with my Windows 8.1, OUTLOOK 2016 (64BIT) and ACROBAT DC (ACROBAT XI TOO)!

PLEASE RESOLVE THE PROBLEM!

Francesco ITALY

[AshuMittal]

Hi francescogITALY​

This issue has been fixed already. Please make sure you are on the latest version by opening Acrobat DC and visiting the Help > Check for Updates menu.

Thanks,

-ashu

[francescogITALY]

Thank You for the answer, but I have the last version of Acrobat DC. I think at this moment that the problem is in the Registry, I have before Outlook and then I have installed Outlook 2016 within OFFICE 2016. May be that the problem is in the MAPI32.dll file, if is corrupted. I found a fix for this problem (regedit and delete parameters) and or rename MAPI and than repair OFFICE.

What do You think about?

Best regards

Francesco

[AshuMittal]

Hi Francesco,

I'd advise against deleting registries or parameters. Could you please try repairing the Acrobat installation instead. Go to Help > Repair Installation and see how it goes. You may also try to repair Office just to be sure.

Let me know if that fixes the issue.

Thanks,

-ashu

[avdividetace]

For those of you affected by this issue using both Adobe Reader DC and Outlook 2016 still:

FIX | Adobe Reader DC & Outlook 2016 | "No default - Microsoft Community

I have posted an appropriate fix (not a workaround) that I've found while at work fixing some end users' machines that have this problem.

Please provide feedback either here or in the Microsoft post to let me know how it works out for you.

Hope this helps!

[SurfKing]

We have the same issue after upgrading to Office 2016 Click-To-Run.

I've tried removing windowsmail from the HKLM\SOFTWARE\Clients\Mail\ key and also tried the registry fixes from the "correct answer" at the top of this thread. I have also reset the default file associations for Outlook2016 and done multiple repairs on both the Adobe Reader and Office 2016 applications.

Adobe Reader DC x86 2015.023.20070 (up-to-date as of today)

Office 2016 x86

Windows 7 x64

Any further ideas?

Thanks

[arvindy]

Hi SurfKing,

Apologies for the inconvenience caused.
We are not able to reproduce this issue at our end.
We need your help to get the insight of the issue.

Could you please provide the following info-
1. Version of Outlook 2016
     -for checking this info: Launch Outlook, Goto File->Office Account->About Outlook
2. Open a PDF, try to attach it to Email and check if the process “32BitMAPIBroker.exe” gets launched and keeps running until you close Reader app. This is a newly added process in latest Reader.

Regards,
Arvind

[SurfKing]

Hi Arvindy,

Thanks for your reply. I think we have tracked the issue down to being related to another piece of software we have installed called Appsense which redirects some files and registry keys for certain applications to create a kind of roaming settings for some applications. I'll do some more testing and just confirm with you tomorrow just in case anyone has this issue with Appsense.

Thanks
SK

[AMu]

Please try the latest release of Acrobat on 11^th April 2017. It should work now.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

[1drw1]

Thank you for the update, Platini82, but it still doesn't work for me. Any advice?

[arvindy]

Hi 1drw1,

Kindly check your inbox. I have sent you an email.

Regards,

Arvind

[austinh63682174]

How can i get this fix? Can you help? Thanks

[arvindy]

Hi austinh63682174,

Could you please please provide the following info-

-Any error message while attaching PDFs to email?

-Email client?

-System?

-Adobe Reader version?

Regards,

Arvind

[RHAINES]

We just started to see this problem show up after we upgraded from Office 2010 to Office 2016.

-Any error message while attaching PDFs to email? 32BitMAPIBroker.exe has stopped working

-Email client? Office 2016 Professional Plus (x86)

-System? Windows 7 SP1 (x64)

-Adobe Reader version? Reader DC 17.009.20044

The process worked up until we installed Office 2016. I have uninstalled/reinstalled reader with no luck. Error continues to show. If there is a public fix, I would like to know about it, or what version of reader it will be fixed in.

Thank you,

Ron

[arvindy]

Hi RHAINES,

Could you please check if Outlook Cache Enabled or Disabled? If it is disabled kindly try after enabling it.

     To do this follow the steps:

     -Open Outlook and Goto File->Account Settings->Account Settings

     -Select the email account you are using and click on "Change" and tick the check-box "Use Cached Exchange Mode".

     -Click Next and then click Finish

     -Restart the Outlook and try to attach any pdf.

Please let us know if it helps.

Regards,

Arvind