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Hi, I have used Reader DC for years. It now does not open a file. I deleted the app then downloaded it fresh and had the same issue. Only a black screen comes up and the spining ball for Mac. Any Ideas on this?
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Hi JoeHug
We are sorry for the trouble. As described the Acrobat Reader does not open a PDF file.
Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.
You may also try to turn off the protected mode for testing. Go to Adobe Acrobat Reader > Preferences > Enhanced Security > Turn off the protected Mode and Uncheck the Enhanced Security > Click OK and Check
Note: Please turn ON the security after testing.
If it still doesn't, work, Please try the following steps:
Let us know how it goes
Regards
Amal