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Reader opening gray pages.....tried this on another forum but have had no response

New Here ,
Apr 18, 2018

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A few days ago, my scanner (Canon) produced grey pages rather than readable files.

I assumed the scanner was at fault.

Have connected my husband's scanner (HP) and this will scan ok. but in JPEG format.  I'm now able to scan on the HP to PDF and when viewed after scanning everything is fine.  However when I save to a folder and try to open - I have the same problem...gray pages.

However when I try to open most PDF files from my PC they are opening as grey pages - nothing there.

I tried to combine the jpeg files to a PDF which is normally fine but although I could see the jpegs ok - the combined file was grey again.

But some PDFs on my desktop are opening ok.

I tried an update on Adobe but it said none available.

I have "repaired" adobe but with no change to the problem.

I have tried to reinstall adobe but it tells me I have the newest version.

Any ideas?

Thanks

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Correct answer by _graffiti | Most Valuable Participant

Go to Edit>preferences>Page display>Page content and information and check the box that says "Show large images".

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Reader opening gray pages.....tried this on another forum but have had no response

New Here ,
Apr 18, 2018

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A few days ago, my scanner (Canon) produced grey pages rather than readable files.

I assumed the scanner was at fault.

Have connected my husband's scanner (HP) and this will scan ok. but in JPEG format.  I'm now able to scan on the HP to PDF and when viewed after scanning everything is fine.  However when I save to a folder and try to open - I have the same problem...gray pages.

However when I try to open most PDF files from my PC they are opening as grey pages - nothing there.

I tried to combine the jpeg files to a PDF which is normally fine but although I could see the jpegs ok - the combined file was grey again.

But some PDFs on my desktop are opening ok.

I tried an update on Adobe but it said none available.

I have "repaired" adobe but with no change to the problem.

I have tried to reinstall adobe but it tells me I have the newest version.

Any ideas?

Thanks

Most Valuable Participant
Correct answer by _graffiti | Most Valuable Participant

Go to Edit>preferences>Page display>Page content and information and check the box that says "Show large images".

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7.9K

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Most Valuable Participant ,
Apr 18, 2018

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Go to Edit>preferences>Page display>Page content and information and check the box that says "Show large images".

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New Here ,
Apr 18, 2018

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Thank you very much graffiti.   I've no idea how that would have been changed - not been into preferences before but all is now well.

Thanks once again.

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Most Valuable Participant ,
Apr 18, 2018

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Sometimes an update can cause that. Glad it worked out for you.

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New Here ,
Apr 18, 2018

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After the newest Adobe Reader DC update Version 2015.020.20039, my users keep getting a grey screen when opening a PDF in the browser. I have uninstalled and reinstalled the product and it still happens. The only way around is to uninstall and download an older version of Reader.  Is anyone else getting this issue? I keep getting calls from more and more users and when I check, sure enough Adobe Reader was just updated. I need this resolved as soon as possible. It worked just find before the update. Thanks!

Show large image is already checked but still giving the grey page. This is occurring frequently if not everytimr.

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Most Valuable Participant ,
Apr 19, 2018

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What browser? Most browsers don't support the Reader plugin anymore and use their own PDF plugins (which are usually sub-par).

Ask them to save the file and then open it directly in Reader, instead of opening it inside the browser window.

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Adobe Employee ,
Apr 19, 2018

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Hi Adityak,

The Adobe Acrobat Reader DC version 2015.020.20039 is an old version.

Please try to update the application to the latest patch available. You can refer this link Release Notes | Adobe Acrobat, Reader for information on updates.

Also, as mentioned try67, try to download and save the PDF. Then open the PDF directly in Reader DC.

Check if that makes any difference.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Jun 22, 2020

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I had the same issue and the tip above did not work. So I did the following: 

Go to Edit>Preferences>Accessibility> Document colour options> uncheck the box "Replace document colours".

 

The original white page will return.

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New Here ,
Sep 09, 2020

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Scanned documents to my laptop come out almost completely whited out - only very faint, unreadable lettering.  Never did this before a few weeks ago.  Scanning pictures and copying directly to paper in the printer come out fine, so it doesn't seem to be a printer problem.  The accessibility option is not checked.  The "show large images" is checked. The adobe version is the most current version as of today (I tried to update and it told me latest version already in place: 20.012.20043.)  Any suggestions?

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