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Save As Freezes

New Here ,
Oct 10, 2019

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Anyone hving an issue when selecting Save As with the Save As window showing empty and hanging?  I have the latest version of Acrobat Reader (no updates available) and it seems to happen several times a day.  Can't cancel and need to end task to get out of adobe.  

 

 

Adobe Save Window.jpg

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Save As Freezes

New Here ,
Oct 10, 2019

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Anyone hving an issue when selecting Save As with the Save As window showing empty and hanging?  I have the latest version of Acrobat Reader (no updates available) and it seems to happen several times a day.  Can't cancel and need to end task to get out of adobe.  

 

 

Adobe Save Window.jpg

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Akki_24 LATEST
Adobe Employee ,
Oct 11, 2019

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Hi there!

 

Thanks for sharing the troubleshooting steps already perfomred. If you already have version 19.012.20040 and the issue still persists, we would require the following information to understand the issue better:

 

 

In all the scenarios, we can collect ProcMon & event logs in case of non-resolution of issue. 

User can share logs/dumps/sample files with us via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with. 

 
 
If there's any confusion, do let us know.
 
Thanks,
Akanchha 

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