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Scanner Problem with PDF documents

New Here ,
Dec 12, 2017

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Of late my scanner seems to not be able to process scanning PDF documents, particularly those more than one page.  I have updated all Acrobat files and I have tried on 3 different scanners with 3 different USB cables.  I keep getting a message saying "Problem Scanning.  Please try again."  It seems to be a PDF issue as I have scanned with JPEG and not experienced the same issue.  Any ideas?

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Scanner Problem with PDF documents

New Here ,
Dec 12, 2017

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Of late my scanner seems to not be able to process scanning PDF documents, particularly those more than one page.  I have updated all Acrobat files and I have tried on 3 different scanners with 3 different USB cables.  I keep getting a message saying "Problem Scanning.  Please try again."  It seems to be a PDF issue as I have scanned with JPEG and not experienced the same issue.  Any ideas?

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Most Valuable Participant ,
Dec 12, 2017

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You'll need to talk to whomever makes or supports your scanning software. Adobe Acrobat Reader isn't used in the scanning process (but your pdf's may open in Reader after scanning).

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New Here ,
Dec 12, 2017

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I assume my scanning software comes from the folks who make the scanner, but if that isn't a correct assumption, advise.  I have had this issue on both HP and Brother printers.

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Most Valuable Participant ,
Dec 12, 2017

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I would assume the same although since you are using two different brands of scanners, I would have no idea why they both quite working properly at the same time unless they both use the same software (which is entirely possible).

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New Here ,
Dec 12, 2017

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So, I have a Dell laptop is the problem a Dell issue, would you think, or an HP or Brother problem.  Trying to figure out who to contact.  Thanks.

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Most Valuable Participant ,
Dec 12, 2017

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That's a tough question to answer. I would assume you could start with either (Brother or HP) and they could tell you who to contact. It more than likely will be the maker of your scanning software. If you know who that is, you could contact them.

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New Here ,
Apr 27, 2020

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Great Day!

So, I found a solution!

You need to download Adobe Reader, in order to scan PDF on the Microsoft Scan App.

For some reason, it does not register, if Reader isn't present on the system.

For an extra step/safety measure, you can make Reader your default program for .pdf files.


Make it a Great Day!

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