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Scrambled text when viewing some PDFs

New Here ,
Apr 21, 2020

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Hi,

We are having a problem with one of our users getting text swaped with random and scrambled symbols in some PDFs. The problem seems to get temporarly fixed by logging out and in on the server but it keeps coming back.

I've tried running repairs and updating to the latest version. I have also tried changing rendering, layout and zoom, resolution and "Use local fonts" setting but neither have worked.

 

Does anyone have any ideas what could cause this?

 

I attached an example of what it could look like when the problem is occuring.

Topics

General troubleshooting, View PDF, Windows

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Scrambled text when viewing some PDFs

New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

Hi,

We are having a problem with one of our users getting text swaped with random and scrambled symbols in some PDFs. The problem seems to get temporarly fixed by logging out and in on the server but it keeps coming back.

I've tried running repairs and updating to the latest version. I have also tried changing rendering, layout and zoom, resolution and "Use local fonts" setting but neither have worked.

 

Does anyone have any ideas what could cause this?

 

I attached an example of what it could look like when the problem is occuring.

Topics

General troubleshooting, View PDF, Windows

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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