• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Screen turns to black and coloured dots using Adobe Acrobat Reader DC 2020.006.20042

New Here ,
Mar 31, 2020 Mar 31, 2020

Copy link to clipboard

Copied

Using the latest version of Adobe Acrobat Reader DC on a new HP laptop with Windows 10 installed.

When opening ANY PDF in Acrobat Reader DC, the document opens fine, but when I scroll down, or click on it, the screen goes all distorted - it turns black, with coloured dots.  

I've tried repairing the install, and tried uninstalling the software & reinstalling it, and made various changes to the settings, as per previous guidance I found on these forums.  I've also been on to HP who have reinstalled the video drivers, but to no avail - the problem persists - examples below...AdobeError1.PNGAdobeError2.PNG

TOPICS
View PDF

Views

368

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation