Scrolling too fast on Adobe Acrobat Pro DC

New Here ,
Jun 08, 2017

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Hi, I have Adobe Acrobat Pro DC (version 2017.009.20044) and, since yesterday, the scrolling with my touchpad goes way too faster than I can control. I'm a researcher and reading PDFs is a basic part of my job, and it is very uncomfortable not being able to scroll properly. I'm using windows 10, by the way.

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Adobe Employee ,
Jun 08, 2017

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Hi Oscartd,

As explained above it seems that you have recently started experiencing this problem. So far there hasn't been any changes applied to the application which would cause this to happen.

You may check under "Page Display" whether Enable Scrolling is selected or not? If not, then put a check there.

Launch application>View>Page Display>Enable Scrolling

Also, check Edit>Preferences>Page Display> Single Page/Single Page Continuous

Let us know if that works.

Regards,

Akanchha

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oscartd AUTHOR
New Here ,
Jun 09, 2017

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Unfortunately, none of it worked. I discovered that when I plug in a mouse, the scrolling works perfect, but since my touchpad works fine in all the others apps, I still think this is an Adobe problem.

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Community Beginner ,
Jun 25, 2017

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I am experiencing the exact same problem. Mouse wheel scrolling is all right, but touchpad two-finger scrolling is too fast. The touchpad is a Precision touchpad which Windows 10 supports natively, so this should not be a driver issue.

I am quite sure it is a faulty programming on the Adobe's side. Please test scrolling on a laptop with a Precision touchpad (such as XPS 13).

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New Here ,
Aug 03, 2017

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Akanchha,

There is definitely an issue with MacOS and Acrobat Pro DC's scrolling, and it's not MacOS. If you scroll in a PDF, it's a different speed and is very jumpy compared to scrolling in the Acrobat Pro DC's preferences menu (Command-comma). The OS is scrolling as it is set in the system preferences in the OS, but Acrobat PDF scrolling is much more jittery.....Acrobat does not appear to be "listening" to the System Preferences when scrolling within a PDF.... test it yourself between Acrobat's Preferences menu and Acrobat PDF.

Please help!

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New Here ,
Aug 03, 2017

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So it turns out that it is a glitch in the Page Display--> "Enable Scrolling" setting. Details are at this post: How can i change the mouse' wheel-scrolling-speed in Adobe Reader / Acrobat Pro?

Basically, you need to change your Page Display setting to "Single Page View" for Acrobat Pro DC to recognize your system scroll settings.......this seems like a pretty stupid bug. @

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New Here ,
Nov 22, 2019

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Thank you for this solution to an irritating problem.

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Community Beginner ,
May 28, 2020

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Unfortunately that didn't work for me. Besides, the Single Page View doesn't allow for smooth scrolling between pages.

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New Here ,
Jul 07, 2017

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I have the same issue with touch gesture scrolling a Wacom tablet with my MacBook Pro running macOS Sierra - scrolling way too fast!

I tried solutions suggested here and elsewhere, to no avail. Yet mousewheel scrolling works just fine. And I don't have this problem with any other application...

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Explorer ,
May 03, 2018

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Is there a solution yet? We are in May 2018 now, and the bug is still present! Scrolling speed is way very fast using the touchpad.

What makes it even funnier is that using Microsoft Edge to read, highlight, and comment a pdf file is easier and more stable than using adobe reader!!!

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Explorer ,
Sep 12, 2018

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Still not fixed?! Why no one from the staff is replying to us????

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New Here ,
Mar 07, 2021

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2021 and it is still not fixed. They must be busy adding more toolbars and features that nobody needs.

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New Here ,
Oct 30, 2018

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I have microsoft precision touchpad and I too am facing similar issue.
For documents with fewer pages scrolling works fine, but with large number of pages ( say 1000) the scrolling goes nuts, its way too faster. If I try to scroll very slowly the page would just flicker.

I am now viewing pdf either on Chrome or Drawboard pdf. no issues there.

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New Here ,
Apr 24, 2019

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I have the same symptoms. Having a windows precision touchpad, and the scrolling is way too sensitive on documents with many pages. Why hasn't this been looked at yet by anyone of the staff??

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Adobe Employee ,
Jul 16, 2019

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Hi All,

I apologize, missed follow-up on this issue.

Adobe Acrobat official update (19.012.20034) is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

Or you can install the update directly from DC Release Notes — Release Notes for Acrobat DC Products

Thanks,

Akanchha

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New Here ,
Sep 21, 2019

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I have 19.012.20040 on Windows 10 Thinkpad Carbon X1 , and I still have this problem...can't believe Adobe has become so lousy!

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New Here ,
Nov 19, 2019

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19.012.20056 here, still experiencing the same issue, I'm on an xps 13 with windows 10

 

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New Here ,
Sep 30, 2019

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Edit: I just realized this only occurs on large documents! Scrolling is way too fast on my PDF with 1300 pages, but a PDF with 6 pages has the correct scrolling speed.

 

I'm experiencing this also on my Thinkpad P72. Touchpad scrolling is much too fast. Chrome, for example, scrolls at a reasonable speed, so it seems like something specific to Acrobat.

 

I ran into a similar bug when developing a Windows App for my day job. We realized the framework we were using interpretted high-res mouse input incorrectly. If using a high-res pointer device like a gaming mouse or many touchpads, scroll events included more pixels than they should have.

 

Not saying this is the same bug of course, just throwing it out there in case it helps.

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New Here ,
Oct 28, 2019

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Just want to add that I'm experiencing the same type of inconsistency. The trackpad can scroll just fine on webpages and smaller PDFs but when there's a lot of content the scrolling is super fast and unusable.

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New Here ,
Nov 16, 2019

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Same problem here on dell xps 13/windows 10; only large pdf files opened with acrobat scroll too fast on touchpad

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New Here ,
Oct 11, 2019

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I'm having the same issue. I have a Surface Laptop 2, and the track pad is amazing, but when I try to scroll on a large document for a school textbook (1008 pages), it will zip almost to the bottom of the doc in one swipe across the track pad. This laptop was just replaced and the previous laptop had no issues with this document, so I'm not sure where the issue is coming from. I have the newest version of Adobe too. Hopefully this issue can be resolved, but it sounds like it's been going on for a while now.

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New Here ,
Nov 07, 2019

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Hi, I'm facing the same issue with two finger scrolling going very fast. 

I didn't have this on my Macbook air, but my new lenovo sensitive track pad is scrolling 5 pages for every scroll.

 

I changed all system trackpad settings but no use,I wish adobe fixes this issue at the earliest.

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New Here ,
Nov 21, 2019

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Odly enough, this issue seems to have cleared up for me. I'm still using the same laptop and the same 1008 page document but now it scrolls just fine on the large document. I opened a smaller document (72 pages) on adobe prior to using the larger one, so maybe that was the solution. Or, possibly an update from adobe fixed it. Either way, its working fine for me. Hope this is the case for everyone else!

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New Here ,
May 05, 2020

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It's May 2020. The bug has not been competely fixed for Adobe Acrobat Pro DC (version 2020.006.20042) on macOS. When I use a plugin mouse and set "View->Page Display-> Enable Scrolling", the scrolling speed is still too fast. It even skips pages in the full screen mode. Other apps work pretty well.

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Community Beginner ,
Oct 03, 2020

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It's now 2020 (original post from 2017...) and I'm having a similar issue. Running MacOS Catalina. Every other program listens to the system preferences and scrolls fine. I use a Logitech MX Master 2S wireless mouse. The scroll wheel scrolls like... half a PDF page at a time, per click of the scroll wheel. It's uncanny. Can't figure out how to get Adobe DC Reader to behave and act like every other program on my Macbook. 

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