Sectigo certificates show as INVALID

New Here ,
Oct 30, 2020

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Hello,

 

I have been looking through the support community but I haven't been able to find any answers regarding my question. To explain the situation:

We just purchased a signature for one of our users in the company and for some reason, when we send it out to someone (outside or inside the company), Adobe detects the certificate as INVALID and it needs to be validated by the receiver. When we send another document with the same signature, it is automatically VALID since it's been validated by the user once (from my understanding).

 

If the certificate is part of the AATL, isn't it supposed to be automatically validated without any further user interaction ?

 

It's just also scary that the term INVALID comes up when someone receives a certificate, when we know that the cert has been issued by Sectigo and is part of the trust list.

 

Please correct me if there's something I don't understand here.

 

Thanks!

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Security digital signatures and esignatures

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