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Share to new Outlook email locking up screen

New Here ,
Jan 05, 2020

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When ever I click on the email button in Adobe reader and share a PDF to a new email, I lose control of being able to get back into my inbox? I can only work on the new email that adobe has  created by sharing a PDF doc. 

 

Is this normal behavour? 

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Crash or freeze, General troubleshooting, How to

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Share to new Outlook email locking up screen

New Here ,
Jan 05, 2020

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When ever I click on the email button in Adobe reader and share a PDF to a new email, I lose control of being able to get back into my inbox? I can only work on the new email that adobe has  created by sharing a PDF doc. 

 

Is this normal behavour? 

Topics

Crash or freeze, General troubleshooting, How to

Views

72

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 06, 2020

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Hi,

Can you confirm the version of the software and the operating system you are using?

Also, is this a new issue after some upgrade/update on your computer?

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New Here ,
Jan 06, 2020

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Hi Eric,

Thank you for your response. 

I am using 1.4 (Acrobat 5.x)

We have transitioned from Lotus Notes to Outlook mail (as a business).

Basically, when ever I click the Mail button within Adobe to send to Outlook, It appears that the new Outlook email takes over all screens and I'm unable to go back into my inbox etc to get contents to add to this email.

A work around is  that I save the PDF, start a new email and attach the PDF. That way I can go between my inbox and the new email.

 

I hope this makes sense?

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Adobe Community Professional ,
Jan 07, 2020

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If you have a Windows computer, you can use Alt+Tab keys on your keyboard to switch between applications. The Email message should have at the top gight (on Windows or top left on Mac) an icon (middle out of 3) to reduce the 'full-screen' effect.

 

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