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Sign and fill function does not work!

New Here ,
Aug 13, 2020

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I have had this problem for a long time, but I rarely use Acrobat Reader (until now) so I didn't bother fixing it. The problem is, every time I try to sign a document, the screen becomes dark and nothing happens. I can't click on anything or do anything except click esc to exit out of the dark screen. It is extremely frustrating. Anyone have any suggestions?

 

When I click add signature:

Angelina98BC_0-1597337291302.png

 

After clicking Ok on dialog box, everything becomes dark:

Angelina98BC_1-1597337348328.png

 

Topics

Comment markup and annotate, General troubleshooting, How to, PDF forms, Security digital signatures and esignatures

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Sign and fill function does not work!

New Here ,
Aug 13, 2020

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I have had this problem for a long time, but I rarely use Acrobat Reader (until now) so I didn't bother fixing it. The problem is, every time I try to sign a document, the screen becomes dark and nothing happens. I can't click on anything or do anything except click esc to exit out of the dark screen. It is extremely frustrating. Anyone have any suggestions?

 

When I click add signature:

Angelina98BC_0-1597337291302.png

 

After clicking Ok on dialog box, everything becomes dark:

Angelina98BC_1-1597337348328.png

 

Topics

Comment markup and annotate, General troubleshooting, How to, PDF forms, Security digital signatures and esignatures

Views

34

Likes

Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 13, 2020

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Hi Angelina,

 

Thank you for reaching out and sorry about the trouble.

 

As per your description, the screen goes black every time you try to add a signature using the Fill & Sign tool.

Does this issue occur with every PDF or with some particular PDF forms? Would it be possible to share any PDF with us on which the issue occurs?

Share the application and OS version on the machine. You may use the steps suggested here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Please try once to reinstall the application. Use the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) to remove the application and reboot the machine.

Then try installing the application from this link: https://get.adobe.com/reader/enterprise/

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Aug 13, 2020

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This happens with every PDF. I've already tried reinstalling it, but will try again using the links you sent. Thank you!

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