Signature not recognized anymore with the new version of Adobe Reader

New Here ,
Feb 18, 2021

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Hi everyone,

 

Since the last update, document which contains a signature that was well recognized before by Adobe Reader is no longer valid with the new version 21.1.20135.421056.

It says:

There are errors in the formatting or information contained in this signature

Signer's identity is valid

Signing time is from the clock on the signer's computer

Signature is LTV enabled

 

Can you let us know what's going on? 

Many thanks

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Security digital signatures and esignatures

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1 Correct Answer

Adobe Employee , Feb 22, 2021
AkanchhaS Adobe Employee , Feb 22, 2021
Hi All,   Thank you for your patience.  Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature.  Please open Acrobat Reader, navigate to help>check for update Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html    Once done, let us know the result.   Thanks, Akanchha 

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New Here ,
Feb 18, 2021

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i and multiple users are experiencing this since the last security update.  this is only effecting Acrobat Reader.  when a document signed with doccusign is opened in reader it displays signature is invalid.  

 

when you go to the signature panel it shows

"there are errors in the formatting or information contained in this signature"

 

THIS ONLY EFFECTS READER,  if the same document is opened in Acrobat Pro then the signature validates fine!

 

ADOBE PLEASE FIX THIS,  i can confirm that versions prior to the latest release of Reader do not have this issue!

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Adobe Employee ,
Feb 19, 2021

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Hi All,

 

Thank you for reaching out and reporting this.

 

The team is aware of this issue and currently working on the fix.

We will update the discussion as soon as we get any information about the fix.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Feb 22, 2021

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Hi @MeenakshiNegi Thanks for your answer.

Do you have more visibility regarding this issue? Can you tell us what is wrong with the new version? 

Many thanks,

 

Nicolas

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Adobe Employee ,
Feb 22, 2021

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Hi All,

 

Thank you for your patience. 

Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature. 

Please open Acrobat Reader, navigate to help>check for update

Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Once done, let us know the result.

 

Thanks,

Akanchha 

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Nicolas5E98 AUTHOR LATEST
New Here ,
Feb 23, 2021

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It works well thanks a lot!

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