Slow performance of v2019.012.20034 solved

[GSALComputerServices]

Dear All,

We have recently encountered issues with Reader DC being slow to open, (sometimes taking up to a minute). The fix working for us was to uninstall the latest version of Reader, install the previous version and disable automatic updates.

[AkanchhaS]

Hi there!

Sorry to hear about the trouble caused with latest version.

You may install the further patch released for Acrobat, and let us now if that makes any improvement.

Acrobat and Reader official update (19.012.20035) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. DC Release Notes — Release Notes for Acrobat DC Products

Thanks,

Akanchha