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Sporadic Print Issues - Reader XI and DC

New Here ,
Apr 12, 2019

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At my company, we've received numerous calls from users that have issues when attempting to print. This does not always occur, but when it does:

  • The user often receives the following error messages first
    • The document could not be printed
    • An error occurred while printing the document
  • Attempting to print afterwards results in no progress bar and no print job
  • Changing the printer and printing SHOWS a progress bar, but no print job
  • Closing and reopening the PDF results in successful print job after attempting again

This is very sporadic and difficult to recreate. This has also occurred during the 3rd or 4th print of a single document that remained open as well. This is not linked to a single PDF file, printer, folder, etc.

Additional Notes:

  • All other applications work fine and never experience this issue
  • While Adobe is experiencing the issue, all other applications print fine
  • Currently using Ricoh Universal Print Driver 4.18 PCL6 on all printers
    • We are updating to 4.21 PCL6 in a couple weeks to rule out the older version of UPD
  • This occurred on both XI and DC versions

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Sporadic Print Issues - Reader XI and DC

New Here ,
Apr 12, 2019

Copy link to clipboard

Copied

At my company, we've received numerous calls from users that have issues when attempting to print. This does not always occur, but when it does:

  • The user often receives the following error messages first
    • The document could not be printed
    • An error occurred while printing the document
  • Attempting to print afterwards results in no progress bar and no print job
  • Changing the printer and printing SHOWS a progress bar, but no print job
  • Closing and reopening the PDF results in successful print job after attempting again

This is very sporadic and difficult to recreate. This has also occurred during the 3rd or 4th print of a single document that remained open as well. This is not linked to a single PDF file, printer, folder, etc.

Additional Notes:

  • All other applications work fine and never experience this issue
  • While Adobe is experiencing the issue, all other applications print fine
  • Currently using Ricoh Universal Print Driver 4.18 PCL6 on all printers
    • We are updating to 4.21 PCL6 in a couple weeks to rule out the older version of UPD
  • This occurred on both XI and DC versions

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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