Still unable to print using ie11 adobe plugin, w10 2004/20H2

Community Beginner ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

I have users that are still encountering the issue that has been happening with the adobe plug in and ie11 since May. Clicking the print option on the on-screen adobe toolbar of an open PDF in ie11 results in nothing happening. This is affecting users on the 2004 and the 20H2 update. The users are running the newest version of Adobe Reader as well.

 

  • Disabling the plugin is not an option. Although it is a workaround for printing pdfs from ie11, we have a program that uses embedded adobe printing functions I guess, and users can not print from the program even with the plugin disabled(which makes sense as the plugin would only affect ie11).

 

  • Disabling protected mode at startup in adobe settings is absolutely not an option. We should not have to disable default security settings in order for basic functions to work properly. I saw some people stating on similar posts that this setting was not enabled by default in prior versions of Windows, however I have multiple machines running prior versions of Windows that did in fact have this setting enabled by default.

 

  • Switching the default viewer to edge/chrome is not an option either due to compatability issues with some websites/programs.

 

Is there any progress on this issue yet? The only true workaround so far for us was to rollback affected users and prevent their PCs from updating to 2004, which is obviously not possible forever.

 

 

TOPICS
PDF and browsers, Print, View PDF, Windows

Views

871

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Adobe Employee , Nov 15, 2020 Nov 15, 2020
  Hi There,   Thanks for reporting the issue here. The issue been faced at your end is from Microsoft's end; we have raised a concern sonetimes back and they're working on the same. The issue is only reproducible for Adobe Reader and only with Protected Mode ON for online PDF opened in IE browser.  As of now action item is from Microsoft's end only. Until then we can either switch to Acrobat Pro or turn off Protected Mode, we'll let you know as Microsoft provides an update for issue with Windows...

Likes

translate

Translate

Translate
Adobe Employee , Feb 16, 2021 Feb 16, 2021
  Hi There,   The issue is fixed with the latest Acrobat relase. Please upgrade the same to the latest build (Feb 2021), the same would work for Windows 2004 and Windows 20H2 as well. Please do let us know, if anything else is required from our end.   Regards, Swapnil Srivastava

Likes

translate

Translate

Translate
Adobe Employee ,
Nov 15, 2020 Nov 15, 2020

Copy link to clipboard

Copied

 

Hi There,

 

Thanks for reporting the issue here.

The issue been faced at your end is from Microsoft's end; we have raised a concern sonetimes back and they're working on the same. The issue is only reproducible for Adobe Reader and only with Protected Mode ON for online PDF opened in IE browser. 

As of now action item is from Microsoft's end only. Until then we can either switch to Acrobat Pro or turn off Protected Mode, we'll let you know as Microsoft provides an update for issue with Windows 2004.

 

Regards,

Swapnil Srivastava

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2021 Feb 11, 2021

Copy link to clipboard

Copied

Hi there, has there been any progress on this?  We are having the exact same issue. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

 
 

Hi There,

 

The issue is fixed with the latest Acrobat relase.

Please upgrade the same to the latest build (Feb 2021), the same would work for Windows 2004 and Windows 20H2 as well.

Please do let us know, if anything else is required from our end.

 

Regards,

Swapnil Srivastava

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

 

Hi There,

 

The issue is fixed with the latest Acrobat relase.

Please upgrade the same to the latest build (Feb 2021), the same would work for Windows 2004 and Windows 20H2 as well.

Please do let us know, if anything else is required from our end.

 

Regards,

Swapnil Srivastava

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

Is this fix listed as bug fix anywhere in release notes online?

Does this fix apply to both continuous and classic track reader?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Will this be coming to Classic Track and if so, when can we expect it?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines