The memory could not be read. Click on OK to terminate the program.

New Here ,
Feb 12, 2021 Feb 12, 2021

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Hello. We have some problem with Adobe Reader DC. When we try to open Electrical Passport in pdf format, we got an error :"The memory could not be read. Click on OK to terminate the program." Another types of pdf documents is working correctly. This problem is started after last update. Past version of Adobe Reader is working good. Please, help to fix this problem.

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hello,

 

Thank you for reaching out.

 

As you receive the error message when trying to open the PDF, could you please confirm if the issue occurs with particular files or with all? 

Would you mind sharing the sample PDF with us?

Please share the Acrobat Reader DC and OS version on the machine. You may use the steps suggested in the following help link to check the application version details: https://helpx.adobe.com/acrobat/kb/identify-product-version.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Hi,

 

Could you please share a sample pdf with which you are facing this issue?

We'll try to reproduce the issue at our end and will get back to you.

 

Thanks

Ayush Jain

Acrobat Team

 

 

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