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There is an already more functional product installed

New Here ,
Nov 19, 2019

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Trying to deploy Windows 7 via SCCM and the first application (Adobe Acrobat Reader DC - 2019.012.20034) to get installed as part of the task sequence fails. I have enabled verbose logging and the logs report that it fails due to an already more functional product being installed.

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Download and install, Windows

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There is an already more functional product installed

New Here ,
Nov 19, 2019

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Trying to deploy Windows 7 via SCCM and the first application (Adobe Acrobat Reader DC - 2019.012.20034) to get installed as part of the task sequence fails. I have enabled verbose logging and the logs report that it fails due to an already more functional product being installed.

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Download and install, Windows

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82

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Adobe Employee ,
Nov 22, 2019

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Hi there,

 

We are sorry for the trouble. as described above you are not able to install the Adobe Acrobat Reader DC.

 

Would you mind sharing the screenshot of the error message or code you are getting while installing the application, for better understanding?

 

We are here for help, just need more information

 

Regards

Amal

 

 

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New Here ,
Nov 27, 2019

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Hello,

Thanks for your response (see below a screenshot of the error).

What I have noticed is that this works at some of our sites but not on others. The install command for the software is below. The failed screen shot error is from the patch installation. I also get this error message when running the patch as PATCH= rather than a seperate line in the script.

msiexec.exe /i "%~dp0AcroRead.msi" TRANSFORMS="AcroRead.mst" /l*v "%TEMP%\AdobeAcrobatReader_2019.012.20034.ENG_030841_Install.log" /qn

msiexec.exe /p "%~dp0AcroRdrDCUpd1901220034.msp" /l*v "%TEMP%\AdobeAcrobatReader_2019.012.20034.ENG_030841_Patch.log" /qn

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New Here ,
Nov 27, 2019

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Adobe_Reader_Error.PNG

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