There was an error opening this document. Bad Parameter

[#1]

Hi,

I'm with the IT team for my company, and with the Adobe Reader update (20.012.20041) yesterday, we have started running into the above issue when opening an Adobe document.  It will open fine if opened through Adobe Reader, but will not open from double-clicking a PDF document from Outlook as an attachment, or from desktop icons.

I was going to see if there was a way to get the old version of Adobe Reader or if there is a fix for this error.

Thank you

[#2]

Hi there,

Sorry for the trouble caused.

As per your description, you receive an error message when trying to open the PDF directly from Outlook.

Please let us know if the issue started occurring recently. Also, does this happens with all the PDF attachments or with some particular ones? 

Are you using Acrobat Reader DC on Windows machine or Mac?

Let us know the Outlook and OS version on the machine.

We will be waiting for your response.

Let us know if you need any help.

Thanks,

Meenakshi

[#3]

Hello,

The error started happening after Adobe Reader was updated yesterday.  The issue doesn't come directly from Outlook, as all PDF's cannot be opened without opening Adobe Reader first.

All of our machines are Windows machines, the version that I have is 1903.

We installed an older version that works (20.009.20074), but the new version, (20.012.20041) seems to run into the error consistently.

Thank you!

[#4]

Hi,

Thanks for sharing the information.
Is it happening with all PDF files? Can you share one sample file?

Thanks,

Sweta Karn

[#5]

Hey,

This is happening with all files that I try to open.  As some other users have said, if you open Adobe Reader, then you can open the file that way, but if you try to open a PDF document without Adobe Reader open, it will fail with the Bad Parameter error.

I can share with you a PDF that is having issues, but don't necessarily see the benefits from that if it's happening with all PDFs.  Even the most simple test PDF I have does not open with the new version.

Thank you

[#6]

Hi CP12,

Can you please share the ProcMon logs as well screen recording so that we can debug the issue on our end and provide resolution at the earliest.

Regards,

Ishita Verma

[#7]

Hi,

Following are the steps to generate the procmon logs:

1. Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
2. Launch procmon.exe.
3. Set the filter to AcroRd32.exe
Go to Filter -> Filter,
Select Process Name -> is -> AcroRd32.exe and click Add.

4. Now try to open the pdf.
5. Go to procmon and click File -> save and share the saved pml file.

In case of any query please let us know.

Thanks,

Sweta Karn

[#8]

HI Meenakshi ,

To provide your details for the Windows systems the issue started well from 12 august with the updated patch before the 12 august update it was running smooth with windows OS with no new windows update patches insatlled in our pcs.

[#9]

Same issue here, seems to be problem with last version. 

Cannot open PDF files with the new version, older version working just fine. 

And we want to avoid ununstall and insatall old version to all of our clients..

[#10]

Same problem here.  Is there a fix for this? 

[#11]

Hi,

Please provide the below mentioned details for troubleshooting the issue:

1. Exacts steps followed which results into issue
2. Adobe Reader Version(Help>About Adobe Reader)
3. OS Version details (Mac/Win) 
4. Is the issue occuring for all pdfs or few?
5. Share pdfs for which the issue is happening

Let us know how it goes and share your findings.

Regards,

Ishita Verma

[#12]

Have the same problem, as of 8/11/20 anyone that has update 20.012.20041 gets this error. If you open adobe and keep it open it allows you to open the PDF's on your desktop or in file folders. However within product integration it does not work. I had to change these users to use EDGE in the interim until a resolution can be found. I tried removal and reinstall, repair, disable of protected mode all with no success. The issue affects all PDF documents and is strictly related to Adobe reader as we also have Nuance PDF and do not encounter the problem with that.

[#13]

Encountering same "Bad Parameters" here, as well.

I have a dump file.

Please let me know where I can submit it.

Thanks

[#14]

Hi Ron5E4B,

Can you please send the sample file as well as dump file to [Email address removed by mod: please ask the user to send files/logs in private message only. Click on the profile icon, and select send message to initiate a private/direct message ]

Also, can you please share the below requested details

1. Exacts steps followed which results into issue
2. Happening on Mac/Win machine? 
3. Win version or Mac OS details
4. Is the issue occuring for all pdfs or few?

Regards,

Ishita Verma

[#15]

@Ishita

Dump file is over 100mb.

Do you have an FTP, etc?

1. Steps to recreate:

a. Confirm Acrobat Reader DC is not running.

b. Double-Click on ANY pdf.

c. Error pops up: There was an error opening this document. Bad Parameter.

2. Error on Windows PC's (Close to 200+ at this point)

3. Windows 10 Pro -  1909 and 2004

4. Issue is occurring on any pdf attempted.

[#16]

Hi,

Can you also confirm if disabling AntiVirus software allows you to open the file by double clicking from outlook or desktop icon?

 Thanks,

karan

[#17]

@Kamalik,

Turning of the AntiVirus, has no effect.

Issue still persists.

[#18]

Adobe, really? You are aware that nearly all modern AV programs have Adobe products whitelisted. You just read through an entire thread of people who did the leg work for you and isolated the issue to the latest update, and after all that you threw the proverbial check your anti-virus advice in to the fray? I am surprised you didn't ask if they rebooted their machine. Silly things like this are why people are opting for products like Nuance (Kofax) and BluBeam. I can tell you for certainty that Adobe's shenanigans have lost 1 huge multi-national construction company who are happily using Blu Beam now. I guess we can continue to recommend our customers to bail on you guys entirely...and if enough do, maybe then you'll take customer complaints a little more seriously. Shameful support, Adobe. 

[#19]

My thoughts exactly.

[#20]

Hello,

Realy sorry to hear about the issue that you are facing with the Latest Reader when trying to open the PDFs.

We would like you to kindly share the requested Procmon logs(as shared in the previous replies) with us so that the engineering Team can start actively working on the issue that you are facing.

Also we would want to do a Web-Conference session as soon as possible where we would also debug the issue virtually on your machine for fixing.

Please let me know your availability so that a meeting could be scheduled for the same.
You can drop an email directly at ajain@adobe.com for any other assistance that you may need in this ?

Thanks
Ayush Jain

[#21]

Is there a fix for this?  I have several users getting the same thing.

[#22]

Hi CP12, Lior5E22, klfisher_, Stephen5C6D, Ron5E4B, 

Please confirm/provide the below information at the latest for engineering team to debug/fix issue :

1. Can you please confirm if the machines that are experiening this issue has any third party plugin installed or not? If yes, can you specify the plugin name(is it ImageRight plugin?)
2. Is there any machine that is experiening the issue which does not have any third party plugin?
3. Also, can you please share the crash dumps to debug the issue , Steps to get dumps :https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html
4. Generate ProcMon logs for debugging the issue :

• Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
  Launch procmon.exe.
• Set the filter to AcroRd32.exe
• Go to Filter -> Filter,
• Select Process Name -> is -> AcroRd32.exe and click Add.
• Now try to open the pdf.
• Go to procmon and click File -> save and share the saved pml file.

Please respond on this at the earliest

Regards,

Ishita Verma

[#23]

We are experiencing the same problem on our RDS Server. However, if logged in as an Administrator, the error does not occur. Our users also use the ImageRight Plugin.

[#24]

Hi Everyone,

We investigated a couple of machines where this issue is consistently reproducible and as per our initial investigation, there seems to be some compatibility issue between Adobe Reader and ImageRight Plugin.

While we are investigating the cause & fix for this incompatibility, we have also identified a possible workaround to unblock users. Our recommendation is to uninstall both ImageRight & Adobe Reader to remove any residual inconsistencies on the machines.

Install Adobe Reader again and things should work fine

Do let us know if that fixes your issue?

Thanks

Ayush Jain

[#25]

FYI,

That workaround worked.

*We use ImageRight immensely.

BUT it is a chore for 150+ systems.

Please let us know if you find the root cause. / Better solution.

Thanks,

Ron