Thumbnails not showing

New Here ,
Feb 13, 2021

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I have the latest continuous release of AdobeAcrobat Reader DC (2021.001.20135). I had enabled PDF thumbnails previews in File Explorer, but after that update, they did not show up. Only the default icon was showing. I tried turning it on and off copule of times, repaired the installation, and even installed it again; but the thumbnails are still not showing. What should I do now?

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General troubleshooting, View PDF, Windows

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1 Correct Answer

Adobe Employee , Feb 17, 2021
MeenakshiNegi Adobe Employee , Feb 17, 2021
Hi Purnima,   Thank you for your patience and sorry for the trouble caused.   Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html    Let us know how it goes.   Thanks, Meenakshi

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Adobe Employee ,
Feb 15, 2021

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Hi Purnima,

 

Thank you for reaching out and sorry for the trouble.

 

This is a known issue with the latest version and the team is working on the fix.

We will update you once the fix will be available.

 

We appreciate your patience. 

 

Thanks,

Meenakshi

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Adobe Employee ,
Feb 17, 2021

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Hi Purnima,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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