Thumbnails not showing

[#1]

I have the latest continuous release of AdobeAcrobat Reader DC (2021.001.20135). I had enabled PDF thumbnails previews in File Explorer, but after that update, they did not show up. Only the default icon was showing. I tried turning it on and off copule of times, repaired the installation, and even installed it again; but the thumbnails are still not showing. What should I do now?

[#2]

Hi Purnima,

Thank you for reaching out and sorry for the trouble.

This is a known issue with the latest version and the team is working on the fix.

We will update you once the fix will be available.

We appreciate your patience. 

Thanks,

Meenakshi

[#3 · Accepted solution]

Hi Purnima,

Thank you for your patience and sorry for the trouble caused.

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

Let us know how it goes.

Thanks,

Meenakshi