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New Here ,
Jul 14, 2020

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After bringing up adobe reader, the entire screen grays out. I can't email, print, anything. What could be causing this? Windows 10 system

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Crash or freeze

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New Here ,
Jul 14, 2020

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After bringing up adobe reader, the entire screen grays out. I can't email, print, anything. What could be causing this? Windows 10 system

Topics

Crash or freeze

Views

47

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 14, 2020

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Hi Pama

 

We are sorry for the toruble. As described the entire screen greys out and you cant email, ptintor anything

 

Would you mind sharing the version of the Adobe Acrobat Reader dc you are using? To check the version go to help > About Adobe Acrobat Reader DC and make sure yoiu have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

If it still doesn't work please try to repair the installation from the help menu and see if that helps.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us postted with the results

 

Regards

Amal

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New Here ,
Jul 20, 2020

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Thank you for the suggestions. Unfortunately it did not work.

The version is 2020.009.20074.

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