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Trouble downloading to install acrobat

New Here ,
Oct 02, 2019

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I had to delete the application as I was having many issues with it. When I tried to download again, the download begins but then I get a message that I have a newer version on my computer and the download stops. Now I cannot download it again. What can I do? I looked in my files but do not see any other version of Adobe.

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Trouble downloading to install acrobat

New Here ,
Oct 02, 2019

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I had to delete the application as I was having many issues with it. When I tried to download again, the download begins but then I get a message that I have a newer version on my computer and the download stops. Now I cannot download it again. What can I do? I looked in my files but do not see any other version of Adobe.

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Download and install

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97

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Most Valuable Participant ,
Oct 02, 2019

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How exactly did you delete the old version? Is this Acrobat or Acrobat Reader?

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Adobe Employee ,
Oct 02, 2019

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Hi Sbhor,

 

Thanks for reaching out. As described above, you are experiencing issues while installing Acrobat, correct?

 

++ Adding on to Test_Screen_Name

 

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Oct 03, 2019

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Followed your instructions but it continues to show the same error message again and the download stops

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Amal. LATEST
Adobe Employee ,
Oct 04, 2019

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Hello, 

 

We are sorry to hear that the issue is still unresolved.  As you are getting the message, 'newer version is already installed' 

 

The error is shown due to a missing update for Universal C Runtime in Windows. Install the update using one of the following ways:

 

Solution 1

Download the update manually from Microsoft Download Center
Once the required update is installed, retry the Acrobat DC/Acrobat Reader DC installation.

 

Solution 2

Use Windows update to update the OS automatically.

Retry Acrobat DC/Acrobat Reader DC installation, once all the available Windows updates are installed.

 

Solution 3

  • Download Visual C++ Redistributable Packages for Visual Studio 2013 from Microsoft Download Center.
  • If you're on a 64-bit machine navigate to the folder C:\Windows\SysWOW64\ else navigate to C:\Windows\System32, on a 32-bit machine.

          Note: If C:\Windows\SysWOW64 folder exists then you're on a 64-bit machine.

          Search for the file msvcr120.dll and msvcp120.dll, and rename both the files.

  • Don't delete the files. If the Visual C++ redistributable (vcredist_x86.exe) package fails to install, you can rename the files back.
  • Double click the downloaded Visual C++ redistributable (vcredist_x86.exe) package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.
  • Do not delete the latest installed msvcr120.dll and msvcp120.dll files.
  • Install Acrobat DC/Acrobat Reader DC.

 

For detailed information you may please use the help article - https://helpx.adobe.com/in/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-pac...

 

 

Let us know how it goes

 

Regards

Amal

 
 
 
 

 

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