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Unable to close, minimize, or adjust window size in Acrobat

New Here ,
Nov 18, 2019

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I have this problem: I have a laptop with external monitors, windows 10. If I have the Acrobat Reader window open maximized on my PRIMARY monitor, at some point, I will be unable to use the system buttons, I can't click on anything on the top right of the screen (maximize, minimize, etc. in that region of the screen). If I pull the Acrobat Reader window to my secondary and maximize it, I can click on everything.

I tried to uninstall, reinstall, update the program but the problem persist, can anyone help me?

Thank you!

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Crash or freeze, General troubleshooting, Windows

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Unable to close, minimize, or adjust window size in Acrobat

New Here ,
Nov 18, 2019

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I have this problem: I have a laptop with external monitors, windows 10. If I have the Acrobat Reader window open maximized on my PRIMARY monitor, at some point, I will be unable to use the system buttons, I can't click on anything on the top right of the screen (maximize, minimize, etc. in that region of the screen). If I pull the Acrobat Reader window to my secondary and maximize it, I can click on everything.

I tried to uninstall, reinstall, update the program but the problem persist, can anyone help me?

Thank you!

Topics

Crash or freeze, General troubleshooting, Windows

Views

893

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New Here ,
Nov 19, 2019

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This is a Windows 10 display scaling issue.  Mostly with Intel Video Drivers.  Right-click on your desktop and select Intel Graphics settings, then select Display, then set the scaling setting to Maintain Display Scaling.  Do this on both monitors or on the one that is having the issue.

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New Here ,
Nov 27, 2019

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Hi justind,

despite your instructions, unfortunately the problem has not been solved. Sorry if I answer only now but I waited a few days from the moment I applied your possible solution.

Other solutions that can solve the problem? Thank you!

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New Here ,
Sep 15, 2020

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I found that changing the refresh rate from 59p, which is what mine was using, to 60p solved my problem.  My problem was exactly like you described and I did this for both monitors

 

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New Here ,
Sep 16, 2020

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Hi Justin:

 

I encountered this exact problem today. After reading your suggestion I turned off my external monitor, unplugged it and tried again (on the primary display, the built-in monitor on my Lenovo "Yoga" laptop). Suddenly Acrobat behaves perfectly! So I guess I'll have to try checking the Intel Graphics Display Scaling...

 

Thanks!

 

 

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New Here ,
Sep 17, 2020

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I got almost the same issue when using Adobe Acrobat DC on a computer using two monitors, when you click restore down, it does not restore down instead it disabled the three button option on top of the menu, also it cannot move to another monitor. I got it fixed by following justind45501165 recommendation but instead of selecting Maintain Display Scaling, I selected Maintain Aspect Ratio.

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