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Unable to download Acrobat Reader DC on Windows 8.1

New Here ,
Nov 09, 2019

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The message after downloading is: "Newer version already installed". I have tried by myself and Dell tech support has tried. Nothing works. Dell used Revo uninstaller to remove any remnants of old Adobe software. But everything has failed.

I have used Acrobat for years without a problem, but Dell did a reinstall a few days ago and this entailed downloading apps, one of which was Acrobat Reader

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Unable to download Acrobat Reader DC on Windows 8.1

New Here ,
Nov 09, 2019

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The message after downloading is: "Newer version already installed". I have tried by myself and Dell tech support has tried. Nothing works. Dell used Revo uninstaller to remove any remnants of old Adobe software. But everything has failed.

I have used Acrobat for years without a problem, but Dell did a reinstall a few days ago and this entailed downloading apps, one of which was Acrobat Reader

Topics

Feature request

Views

108

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
try67 LATEST
Most Valuable Participant ,
Nov 09, 2019

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Try running this tool: https://labs.adobe.com/downloads/acrobatcleaner.html

 

PS. Your title is confusing. The issue is not with downloading the installer, but running it. Two very different things.

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