Unable to download converted PDF -> Word file from Acrobat Reader

New Here ,
Oct 13, 2020

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I have Acrobat DC (20.012.2004*) and have purchased the subscription which enables me to convert pdf files to Word.  This has always worked, and whilst it is allowing me to convert a document, whenever I try and download the converted document it fails with "Download failed " and no error message (not very helpful).  It doesn't matter where I try and save it, |I get the same error, and I also get the error when I try and convert a pdf that I was able to successfully convert and download the other day.  I've restarted my PC etc but to no avail.  Any suggestions?

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Edit and convert PDFs

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New Here ,
Oct 16, 2020

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I've got now the same error. This have worked fine in the past, at least to me. Is it a mistake coming from an update on the SW?

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New Here ,
Oct 16, 2020

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Try signing out of Acrobat, then close the application, relaunch it and sign back in.  That fixed it for me.

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New Here ,
Oct 16, 2020

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It works!! Thank you!!

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