unable to insert audio comment with adobe acrobet reader dc in windows 10

New Here ,
Apr 05, 2020

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Hi,

all of my problem is described in the subject. More precisely, when trying to insert an audio comment in my pdf file I first get the right small window to begin recording my audio comment. But when I click on the record button I get an error message. Curiously I managed to insert audio comments but only on another PC, running window 7, not windows 10.

Any help appreciated, thank's in advance,

F. Baldit.

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Comment markup and annotate, Windows

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1 Correct Answer

Adobe Employee , Apr 16, 2020
Amal. Adobe Employee , Apr 16, 2020
Hi All    We are sorry for the trouble. I hope you would be able to fix it by now.    If the issue still persists.  For testing purposes, please try to turn off the protected mode. Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot ReaderNote: Please turn on the security after testing.   Also, make sure you have the latest version of the application. Go to Help >Check for Updates   Let us know how it goes.   Regards Amal

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New Here ,
Apr 09, 2020

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I'm having what appears to be the same issue. When I try to record the comment in Acrobat Reader DC (Windows 10), I get the following message:

 

"All wave devices that can record files in the current format are in use. Wait until a wave device is free, and then try again."

 

I have an older version of Acrobat Pro (that I will be upgrading soon), and it DOES allow me to record comments.

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Adobe Employee ,
Apr 16, 2020

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Hi All 

 

We are sorry for the trouble. I hope you would be able to fix it by now. 

 

If the issue still persists.  For testing purposes, please try to turn off the protected mode. 
Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader
Note: Please turn on the security after testing.

 

Also, make sure you have the latest version of the application. Go to Help >Check for Updates

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Apr 17, 2020

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That worked!

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Adobe Employee ,
Apr 20, 2020

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Hi there 

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

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Community Beginner ,
Oct 01, 2020

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Same issue here using Windows 10 and the latest version of Acrobat 2020.  I also disabled Security as described above and no luck.  This used to work without issue and without having to change security settings or download extra software. The 'Record Audio' function from Comments no longer works as it did before (it seems to record but it does not playback the recording) and it is a major disappointment for many users who rely on this function and is the primary reason why we purchase Acrobat. The Attach File option works but it is not ideal. I hope a solution is available soon.

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