Unable to Install Acrobat Reader or Uninstall Previous Corrupt Version

Community Beginner ,
Aug 07, 2015 Aug 07, 2015

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I upgraded to Windows 10 but did not like it and reverted back to Windows 8.1. However, Adobe Acrobat Reader seems to have become corrupted during the process, as I cannot associate opening PDF files with the version of Reader that I had on my computer which was Adobe Reader XI (11.0.12). I tried installing Adobe Reader DC but during the installation process I get a pop-up that says it needs to find AcroRead.msi. I get the same error when I try to uninstall the previous version. I would appreciate any assistance you can provide. Thank you.

2015-08-07 00_27_31-Adobe Acrobat Reader DC.png

2015-08-07 00_28_08-Adobe Acrobat Reader DC.png

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correct answers 1 Correct Answer

Aug 07, 2015 Aug 07, 2015
Hi mrmander, Please run this cleaner tool to remove the traces of previous version of Adobe Reader, restart your computer & install Adobe Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution. Let me know if the issue persist. Regards,Aadesh

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LEGEND ,
Aug 07, 2015 Aug 07, 2015

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Community Beginner ,
Aug 07, 2015 Aug 07, 2015

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I am unable to use the cleaner tool, as when I used it I still get this popup:

2015-08-07 12_59_12-Windows Installer.png

I pressed cancel and then it said it had been uninstalled. I will reboot and report back. Here is the log: Adobe Acrobat Reader 11.0.12 Cleanup Log - Pastebin.com

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Community Beginner ,
Aug 07, 2015 Aug 07, 2015

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The cleaner tool at Use the Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html did the trick, and even though I got the error during the cleaner tool, after rebooting my computer, I was able to install Adobe Acrobat Reader DC using the link Adobe - Adobe Acrobat Reader DC Distribution .

Thanks all!

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New Here ,
Nov 30, 2015 Nov 30, 2015

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Hello,

the same issue, just returning back to win7... the clean-up tool didn't help. Any idea how to proceed?

Thank you!

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Aug 07, 2015 Aug 07, 2015

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Hi mrmander,

Please run this cleaner tool to remove the traces of previous version of Adobe Reader, restart your computer & install Adobe Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know if the issue persist.

Regards,

Aadesh

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Community Beginner ,
Aug 07, 2015 Aug 07, 2015

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I have the same problem and the cleaner does not work.

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Community Beginner ,
Aug 07, 2015 Aug 07, 2015

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It finally worked with the kink to the new download

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New Here ,
Jun 16, 2016 Jun 16, 2016

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above solution is not working for me with same problem.is there any other solution can any one provide?please help;

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