I am unable to upgrade my Adobe Acrobat Reader DC. Tried different sources like Adobe website ad FTP but always get this error message:
"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct patch".
Currently I have version installed: Adobe Acrobat Reader DC 19.012
Already tried versions 20.009.20063 and 20.009.20067
Can you help me?
We are sorry for the trouble. As described ou are unable to install the update patch for Adobe Acrobat Reader DC tou your system
Please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
Once the application install, go to Help > Check for Updates
Let us know how it goes
Thanks for your reply.
It works fine when installed from the link you provided. However, I am preparing a SCCM package with Adobe reader DC and for this purpose I need to use .msp installers like those from Adobe FTP site:
I would like to use both base and MUI installers. This is where I run into troubles and get the error message I mentioned above.
Can you help me with that please?
We are sorry to hear that. You may please refer to the help article https://helpx.adobe.com/in/enterprise/package/help/deploying-packages-sccm.html and see if that makes any difference.